Overview
Grupo MOK is an omnichannel assistance and service plan platform for insurers, banks, and retailers operating in Europe and Latin America. The company provides B2B2C delivery of service plans across personal, home, vehicle, travel, and health categories, enabling insurance carriers and financial institutions to offer value-added assistance products to their customers.
The platform integrates phone, digital, and in-person delivery channels under a single omnichannel architecture. Service offerings span claims settlement, contact center operations, extended warranty administration, and vehicle assistance. The company distributes these services through six operating units: MOK Multi-Services, MPRO Liquidators, CALLSOUTH Callcenter, Prever, MOK Warranty, and MOK Automotive.
Founded in 1996, Grupo MOK has grown to approximately 426 employees and serves more than 120 industry clients across Chile, Peru, Colombia, Mexico, and Spain. The company expanded its Latin American footprint in January 2022 through the acquisition of Montolin Asistencia in Mexico, extending its omnichannel assistance reach to over 30 million end customers globally.
Products & Services
MOK Multi-Services
Omnichannel assistance and insurance service plan administration delivered across phone, digital, and in-person channels in B2B2C format.
Key Features
- Multi-channel delivery (phone, digital, in-person)
- Service plans across personal, home, vehicle, travel, and health categories
- B2B2C model serving insurers, banks, and retailers
Target Users: Insurance carriers, banks, and retailers seeking value-added service plans for their customers
MPRO Liquidators
Claims management and settlement services for insurance programs.
Key Features
- Claims processing and settlement
- Third-party administration for insurance programs
- Integration with carrier systems
Target Users: Insurance carriers requiring claims administration
CALLSOUTH Callcenter
Outbound and inbound contact center operations supporting insurance and assistance programs.
Key Features
- Inbound and outbound call handling
- Customer service for insurance and assistance products
- Multi-language operations across Latin America and Spain
Target Users: Insurers and financial institutions needing customer contact support
MOK Warranty
Extended warranty program administration for consumer products.
Key Features
- Extended warranty plan design and administration
- Dealer and retailer network support
- Claims handling for warranty programs
Target Users: Retailers and manufacturers offering warranty extensions
MOK Automotive
Vehicle assistance and automotive warranty services.
Key Features
- Roadside assistance coordination
- Vehicle warranty program administration
- Multi-country automotive services
Target Users: Automotive insurers, dealers, and manufacturers
Prever
Insurance and protection product distribution services.
Key Features
- Distribution of insurance and protection plans
- B2B2C product delivery
- Multi-channel distribution support
Target Users: Insurance carriers and financial institutions
At a Glance
- Founded
- 1996
- Headquarters
- Madrid, Spain
- Employees
- 201-500
- Funding
- Seed
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Assistance Services Extended Warranty Claims Management Contact Center Services
- Insurance Verticals
- P&C Personal Health Specialty/E&S
- Target Customers
- Carriers, Brokers
Links
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Last updated: 2026-05-12