FPT Software

End-to-end IT services and AI-powered insurance automation for carriers and insurers across APAC and beyond.

Claims Technology Enterprise Public

Overview

FPT Software is an IT services and digital transformation company serving the insurance industry through a dedicated BFSI division. The company provides software engineering, AI-powered automation, and end-to-end platform solutions to carriers, life insurers, and bancassurance operators, primarily across APAC. Its insurance practice covers the full value chain -- distribution, underwriting, policy servicing, claims processing, and customer engagement.

Core offerings include Confidon, an AI-driven underwriting and claims automation platform, and AIDP (AI-Agent Digital Platform), a productivity and lead management system for insurance agents. Additional capabilities span customer self-service super apps, robotic process automation for back-office workflows, fraud detection in claims, and bancassurance distribution tools. Solutions are delivered through IT services engagements as well as configurable software platforms.

FPT Software operates as a wholly owned subsidiary of FPT Corporation (HOSE: FPT), a publicly listed Vietnamese conglomerate. It reported global IT services signed revenue surpassing USD 1.3 billion in 2024, with 13% year-over-year growth. The company serves over 1,100 clients globally, including 91 Fortune Global 500 companies, and has maintained a strategic partnership with AIA Group across 18 APAC markets since 2019. With more than 33,000 employees and 83 offices in 30+ countries, its insurance practice employs over 3,000 BFSI engineers and 1,500+ AI specialists.

Products & Services

Confidon

Confidon is an AI-powered insurance automation platform that handles automated underwriting, claims processing, and lapse prediction. It applies intelligent automation to manual insurance tasks to reduce processing times and improve accuracy. A documented deployment reduced underwriting and claims processing time from two days to two seconds, with a reported 99% accuracy rate.

Key Features

AI-automated underwriting decisions
Claims processing automation
Lapse prediction for life insurance portfolios
eKYC and OCR document integration

Target Users: Life and health insurance carriers

AIDP (AI-Agent Digital Platform)

AIDP is a digital productivity and lead management platform for insurance agents. It supports digital onboarding, remote agent training, automated reporting, and centralized lead management. A deployment for a Hong Kong-based multinational insurer enabled 100% remote digital sales, generated over 2 million leads, and increased agent productivity by 10%.

Key Features

Digital agent onboarding and training
Lead generation and pipeline management
Automated sales reporting
Remote digital sales enablement

Target Users: Insurance carriers managing agent distribution networks

Customer Super App

A fully digitalized customer engagement platform for life insurers. In one APAC deployment, 96% of insurer services were made available digitally and 87% of customer inquiries were resolved on the first contact.

Key Features

Customer self-service portal
AI chatbot and voice assistant integration
Omnichannel policy management
Claims and payment self-service

Target Users: Life and health insurance carriers

RPA and Workflow Automation

Robotic process automation services for insurance back-office operations, including policy issuance, renewals, lapse prediction, eKYC integration, OCR document processing, and payment processing.

Key Features

Policy issuance and renewal automation
OCR and eKYC document workflows
Payment processing automation
Integration with core insurance systems

Target Users: Insurance carriers and policy administrators

FleziPT Platform

Launched in 2025, FleziPT is FPT's enterprise AI platform for organizations pursuing AI-first digital transformation. It provides infrastructure and tooling applicable across industries including insurance.

Key Features

AI model hosting and orchestration
Enterprise AI deployment tooling
Integration with existing IT environments

Target Users: Large enterprises including insurance carriers pursuing AI transformation

At a Glance

Founded: 1999
Headquarters: Hanoi, Vietnam
Employees: 1000+
Funding: Public

Category & Focus

Category: Claims Technology
Subcategories: Underwriting & Risk Customer Engagement Distribution & Sales Insurtech Infrastructure
Insurance Verticals: Life & Annuity P&C Personal P&C Commercial Health
Target Customers: Carriers, Agents/Agencies

Customers

AIA Group -- strategic digital transformation partnership since 2019 across 18 APAC countries, covering AI, blockchain, digital healthcare, and IoT integrations