Overview
FCB.ai is a customer engagement platform for the insurance and financial services industries, specializing in conversational AI agents that automate end-to-end customer journeys. The company serves carriers, brokers, and insurance groups, delivering AI-driven interactions primarily through WhatsApp, with coverage across Africa, Europe, and the Middle East.
The platform centers on multi-agent orchestration -- coordinating AI agents across fragmented enterprise systems including CRM platforms, policy administration tools such as Guidewire and Duck Creek, and payment processors. FCB.ai handles the full operational cycle from journey design through deployment and ongoing optimization, with accountability tied to measurable business KPIs. Pre-built industry playbooks for insurance use cases such as claims processing, policy servicing, and customer onboarding enable production deployment within weeks.
Founded in 2016 and headquartered in Luxembourg, FCB.ai has grown to serve 50+ enterprise clients across 10 countries with over 1 million monthly active users. Notable insurance customers include Sanlam, Allianz, Marsh, and Ageas. The company has raised USD 4.46M in seed funding from investors including Everial, Qatar FinTech Hub Wave, Compass Venture Capital, Saviu Ventures, and AfricArena.
Products & Services
AI Agent Orchestration
Multi-agent orchestration platform that automates customer journeys across enterprise insurance systems. Routes interactions between AI agents and human teams with coordinated workflows across CRM, policy administration, and backend systems.
Key Features
- Multi-agent coordination across fragmented systems
- Seamless AI-to-human handoff
- Integration with Guidewire, Duck Creek, Salesforce, and custom APIs
Target Users: Carriers, insurance groups, brokers
WhatsApp-Native Customer Journeys
Customer engagement delivered through WhatsApp, enabling policyholders to complete full service journeys -- from inquiry through transaction to support -- within a single messaging channel.
Key Features
- Full journey completion within WhatsApp
- Automated claims, onboarding, and policy servicing flows
- Supports 1M+ monthly active users
Target Users: Carriers, MGAs serving consumer markets
Industry Playbooks
Pre-built workflow templates covering common insurance use cases that accelerate deployment timelines.
Key Features
- Ready-to-deploy playbooks for claims, onboarding, and policy servicing
- Customizable to carrier-specific processes
- Production-ready in weeks
Target Users: Insurance teams deploying AI at scale
Continuous Operations and Monitoring
Ongoing operational management of deployed AI journeys, including performance tracking, exception handling, and KPI reporting.
Key Features
- Real-time performance analytics
- Exception escalation and handling
- Transparent KPI reporting tied to business outcomes
Target Users: Carrier operations and digital transformation teams
At a Glance
- Founded
- 2016
- Headquarters
- Luxembourg, Luxembourg
- Employees
- 11-50
- Funding
- Seed
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Conversational AI AI Agents Customer Journey Automation WhatsApp Integration
- Insurance Verticals
- P&C Personal P&C Commercial Life & Annuity Specialty/E&S
- Target Customers
- Carriers, Brokers, MGAs/MGUs
Customers
- Sanlam
- Allianz
- Marsh
- Ageas
- Xplorassur
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Last updated: 2026-05-12