Ever Health

Telemedicine and digital health platform for insurance companies, enabling remote medical consultations without app downloads

Customer Engagement Growth Seed

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Overview

Ever Health is a telemedicine SaaS platform founded in 2013 in Madrid, Spain, serving insurance companies, corporations, and healthcare organizations across Spain, Mexico, and Colombia. The platform enables remote medical consultations -- including video, chat, and advanced teleconsultation with diagnostic devices -- without requiring patients to download a mobile app.

The company provides white-label telemedicine capabilities that insurers embed into health, life, travel, auto, and home insurance policies. Consultations are initiated via a single SMS link and are available 24/7 across mobile, tablet, and desktop. The advanced Teleconsulta service pairs physicians with a diagnostic device kit (stethoscope, pulse oximeter, blood pressure monitor, thermometer, otoscope, ECG) to deliver near-clinical-quality remote assessments, with a reported 92% consultation resolution rate.

Ever Health counts 250+ corporate clients and reports 95%+ user retention. The company has partnered with major Spanish insurers including MAPFRE, Iris Global, and Reale Seguros. It received seed funding totaling USD 1.62M across three rounds, with investors including Medanest Medica and Toushka Capital. In 2024, it won the SEAL Award for Best Partnership (with Iris Global) at the Insurance World Challenges conference.

Products & Services

Teleconsulta (Advanced Teleconsultation)

Remote consultation using a diagnostic device kit including stethoscope, pulse oximeter, blood pressure monitor, thermometer, otoscope, and ECG device. Designed to replicate in-clinic diagnostic quality remotely.

Key Features

92% consultation resolution rate
Paired physical diagnostic devices sent to patient homes
Targeted at health insurance and corporate clients requiring high-acuity primary care

Target Users: Health insurers, corporate HR departments

Videoconsulta (Video Consultation)

On-demand or scheduled video consultations accessible from any device without an app download. Initiated via a single link sent by SMS. Supports multilingual consultations.

Key Features

App-free access via SMS link
On-demand or scheduled appointment options
Multi-device compatible (mobile, tablet, desktop)

Target Users: Health, life, travel, auto, and home insurers; travel assistance providers

Chat Consultation

Text-based medical consultation for immediate, non-urgent queries, available 24/7 as part of the multi-channel care platform.

Key Features

Available 24/7
Text-based for quick, simple queries
Integrated with the broader teleconsultation platform

Target Users: Insurers and corporations seeking lightweight first-response care

PeopleCare (Corporate Employee Health)

Corporate health service providing telemedicine consultations, psychological support, nutrition coaching, and health education to employees, aimed at reducing workplace absenteeism.

Key Features

Combines telemedicine, psychology, and nutrition coaching
Targets HR-driven absenteeism reduction
Psychological support included

Target Users: HR departments at medium and large corporations

Kidscare (Pediatric Telemedicine)

Telemedicine service specialized for children and adolescents, including mental health support. Deployed in schools across Mexico and Colombia.

Key Features

Pediatric-focused with mental health support
Facial biometric assessment capability
School deployment model (Mexico, Colombia)

Target Users: Schools, health insurers with pediatric coverage

Asistencia de Viaje (Travel Assistance)

Structured telemedicine workflow for travel insurance: insured requests assistance, insurer performs triage and sends consultation link, video consultation conducted remotely.