EMET360
AI-powered fraud detection and claims automation platform for insurance companies in Latin America
Overview
EMET360 is a claims technology and fraud detection platform for insurance carriers in Latin America. The company provides AI-driven tools that help insurers detect fraud, automate claims intake, and streamline investigations across their portfolio. Its platform serves carriers in Argentina and Chile, with customers including regional and international insurers operating in the LATAM market.
The platform combines specialized AI agents, emotional voice analysis, and multimodal assessment tools to process and prioritize claims. Key products include FeelGPT for voice-based fraud detection, AppTone for WhatsApp-based claims intake, and Emotional Diamond for combined voice-text-video claimant assessment. These tools integrate with core insurer systems including Salesforce, IVRs, and SAP. The company reports a 70% reduction in analysis time, 85% explainable fraud alerts, and 95% customer confidence scores.
EMET360 counts more than 10 regional and international insurance companies among its customers, including Zurich, Grupo Sura, Reale Seguros, Swiss Medical Seguros, HDI Seguros, and La Caja. The company is active in the Camara Insurtech Argentina community and positions itself around measurable ROI and transparent performance metrics.
Products & Services
AI Agent Platform
Specialized AI agents that analyze, structure, and prioritize insurance claims. The platform automates complex investigative workflows to deliver faster and more consistent claim handling.
Key Features
- Automated claims analysis and prioritization
- Structured investigation workflow management
- Integration with carrier core systems
Target Users: Insurance carriers and claims teams
FeelGPT
Emotional analysis of recorded calls to detect patterns and inconsistencies in claimant statements. The system analyzes voice characteristics to identify potential fraud indicators.
Key Features
- Voice pattern analysis for fraud detection
- Automated flagging of inconsistencies
- Integration with call recording infrastructure
Target Users: Claims investigators and fraud units
AppTone
WhatsApp-based questionnaire tool that analyzes voice and text responses from claimants for automated preliminary claim assessment.
Key Features
- WhatsApp-native claims intake
- Combined voice and text analysis
- Automated preliminary assessment output
Target Users: Claims intake teams and FNOL specialists
Emotional Diamond
3D visualization technology combining voice, text, and video analysis for comprehensive claimant assessment and fraud detection.
Key Features
- Multimodal data fusion (voice, text, video)
- Visual representation of claimant assessment
- Fraud risk scoring
Target Users: Claims investigators and fraud analysts
FNOL Automation
First Notice of Loss intake via voicebot and chat AI, enabling 24/7 claims registration without human intervention.
Key Features
- 24/7 automated claims intake
- Voicebot and chat AI integration
- Seamless handoff to investigation workflows
Target Users: Carriers seeking to automate initial claims contact
Salesforce Native Integration
Claims investigation workflow built directly within Salesforce for carriers using it as their primary platform.
Key Features
- Native Salesforce app
- End-to-end claims investigation workflow
- No separate platform login required
Target Users: Carriers on Salesforce Financial Services Cloud
On-Demand Investigator Marketplace
A managed network of qualified investigators coordinated through the EMET360 platform using standardized investigation processes.
Key Features
- Vetted investigator network
- Standardized investigation protocols
- Coordinated dispatch and reporting
Target Users: Carriers requiring field investigation capabilities
At a Glance
- Founded
- 2019
- Headquarters
- Buenos Aires, Argentina
Category & Focus
- Category
- Claims Technology
- Subcategories
- Fraud Detection FNOL Automation Claims Investigation
- Insurance Verticals
- P&C Commercial P&C Personal Group Benefits
- Target Customers
- Carriers
Customers
- Grupo Sura
- Zurich
- La Caja
- Reale Seguros
- Swiss Medical Seguros
- Galicia Seguros
- HDI Seguros
- Experta Seguros
- BCI
- Galicia Banca
Links
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Last updated: 2026-06-03