e-bot7
Conversational AI platform automating customer service for insurance and financial services
Overview
e-bot7 is a customer engagement platform providing conversational AI and chatbot automation for insurers, banks, automotive firms, and telecommunications companies. Founded in Munich in 2016, the company builds AI-powered virtual agents that automate inbound customer interactions across digital channels, enabling policyholders to handle service requests without human agent involvement.
The platform uses pre-trained machine learning models for natural language understanding, allowing rapid deployment without extensive training data. It supports use cases including claims submission, policy inquiries, beneficiary management, and plan comparisons. The solution also provides an agent assist module that delivers real-time response suggestions to human representatives during live interactions.
In July 2021, LivePerson acquired e-bot7 for USD 53.1M, integrating the platform into LivePerson's conversational cloud ecosystem. e-bot7 continues to operate under its own brand, with its founding team leading the unit. The company was recognized on the InsurTech100 list in 2021 as one of the most innovative insurtech companies globally.
Products & Services
Conversational AI Platform
Core platform automating customer service interactions using pre-trained machine learning. Understands inbound messages, routes inquiries, and executes self-service flows without requiring large volumes of training data.
Key Features
- Pre-trained NLP models for fast deployment
- Multi-channel support (web, messaging, voice)
- Integration with existing CRM and helpdesk systems
Target Users: Carriers, insurers, financial services firms
Chatbot Builder
No-code/low-code interface for creating and managing insurance chatbots. Enables non-technical teams to configure self-service flows and conversation trees.
Key Features
- Visual flow builder
- Pre-built insurance templates
- Rapid deployment (60% conversation automation within 6 weeks reported by customers)
Target Users: Customer service and digital transformation teams at insurers
Agent Assist
Real-time suggestion engine that provides human agents with contextual response recommendations during live customer interactions.
Key Features
- ML-driven response suggestions
- Context-aware guidance
- Integration with agent desktop tools
Target Users: Customer service agents and supervisors
Insurance Self-Service Flows
Pre-built automation flows covering common insurance transactions including claims submission, policy comparison, beneficiary additions, and endorsement purchases.
Key Features
- Claims FNOL automation
- Policy add-on and comparison flows
- Policyholder self-service without agent involvement
Target Users: Policyholders via carrier-deployed chatbots
At a Glance
- Founded
- 2016
- Headquarters
- Munich, Germany
- Employees
- 11-50
- Funding
- Acquired
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Chatbots Virtual Agents Agent Assist Conversational AI
- Insurance Verticals
- P&C Commercial P&C Personal Life & Annuity Health
- Target Customers
- Carriers, Brokers, MGAs/MGUs
Customers
- HDI Insurance -- automated 98% of customer service requests; chatbot "Lizzy" achieved a 35% conversion rate
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Last updated: 2026-05-12