DRIPS

AI-powered conversational outreach for insurance and healthcare consumer engagement

Customer Engagement Growth Venture

Overview

Drips is an AI-powered conversational outreach platform that helps insurance carriers, healthcare payers, and other regulated industries engage consumers through human-like two-way SMS conversations and scheduled calling. Founded in 2014 and based in Akron, Ohio, Drips uses proprietary conversational AI and natural language processing to drive enrollment, retention, and service outcomes at scale.

The platform has processed over 3.5 billion touchpoints and held more than 155 million unique conversations with approximately 99% autonomy -- enabling clients to conduct high-volume consumer engagement without proportional staffing increases. Drips serves some of the world's largest brands across insurance, healthcare, financial services, higher education, and home services.

Products & Services

Conversations as a Service (CaaS)

Core platform enabling AI-powered, two-way SMS conversations and voicemail/scheduled calls at massive scale. Engages consumers in natural, human-like dialogue for enrollment, retention, and service follow-up across regulated industries.

Key Features

Proprietary conversational AI with natural language processing
Two-way SMS conversations with approximately 99% autonomy
Scheduled calling workflows triggered by conversational AI logic
Over 3.5 billion touchpoints processed to date

Target Users: Insurance carriers, healthcare payers, financial services firms

Dynamic Rules Engine (DRE)

Campaign management layer providing granular control over cadence, channel, content, and knowledge management for conversational outreach campaigns.

Key Features

Configurable conversation cadence and channel selection
Content and knowledge management for campaign scripts
Real-time campaign performance visibility

Target Users: Marketing and customer engagement teams at carriers and payers

Managed Services

End-to-end implementation and optimization support including discovery, design, build, and ongoing campaign management. Dedicated account managers, customer success managers, client insights managers, and campaign coordination teams.