DOCOsoft
Claims management software for P&C (re)insurers in Lloyd's and the London Market
Overview
DOCOsoft is a claims management software provider for property and casualty (re)insurers, with particular depth in the Lloyd's of London and broader London Market. Founded in 1999 by Irish engineers working in Japan, the company is now headquartered in London and independently owned.
The company's core product is a claims management system (CMS) handling end-to-end claims workflow, with integrations into London Market messaging infrastructure. Its newer platform, DOCOsoft Vew, is a cloud-native SaaS system with API-first architecture, advanced analytics, and AI-driven automation designed for modern (re)insurers. The company also offers DOCOInsights, an analytics solution for claims performance visibility, and Blueprint Two Hub, which supports London Market digitization initiatives.
DOCOsoft holds over 30% market share in Lloyd's and routes more than 50% of all London Market claims messages daily -- approximately 17,000 messages per day. Its client base spans major specialty (re)insurers including AXIS, AXA XL, Chubb, Convex, Faraday, Markel, Munich Re, SCOR, and The Hartford. The company is ISO 22301 certified and hosted on Microsoft Azure.
Products & Services
DOCOsoft CMS
Core claims management system for P&C insurers and reinsurers. Provides integrated workflow management, claims data handling, and London Market messaging connectivity.
Key Features
- End-to-end claims workflow automation
- London Market claims message processing and connectivity
- Integrated data management and audit trail
Target Users: P&C carriers and reinsurers in the Lloyd's and London Market
DOCOsoft Vew
Next-generation cloud-native SaaS claims management platform launched in 2025. Designed for (re)insurers seeking modern, scalable claims processing with real-time oversight and AI capabilities. Selected by Convex in September 2025.
Key Features
- API-first architecture for flexible integration
- Real-time claims oversight and dashboards
- AI-driven analytics and automation
Target Users: Specialty (re)insurers seeking to modernize claims operations
DOCOInsights
Advanced claims analytics solution enabling London Market claims teams to track performance and drive data-driven decisions.
Key Features
- Performance benchmarking and trend analysis
- Claims data visualization
- Insight tools for claims teams and management
Target Users: Claims managers and operations teams at London Market carriers
Blueprint Two Hub
Market digitization enablement solution supporting the Lloyd's Blueprint Two transformation programme across the (re)insurance ecosystem.
Key Features
- Supports adoption of Blueprint Two messaging standards
- Facilitates market-wide connectivity and data exchange
Target Users: Lloyd's market participants undergoing digital transformation
AI Solutions
Automated intelligence capabilities applied to claims processing for P&C insurers, supporting efficiency gains and data-driven decision-making.
Key Features
- AI/ML applied to claims triage and processing
- Automation of repetitive claims tasks
- Supports scale without proportional headcount growth
Target Users: P&C carriers and reinsurers
At a Glance
- Founded
- 1999
- Headquarters
- London, UK
- Employees
- 51-200
- Funding
- Bootstrapped
Category & Focus
- Category
- Claims Technology
- Subcategories
- Claims Management Systems Claims Workflow Automation Claims Analytics
- Insurance Verticals
- P&C Commercial Specialty/E&S Reinsurance
- Target Customers
- Carriers, Reinsurers
Customers
- AXIS
- AXA XL
- Berkley
- Canopius
- Chubb
- Convex
- Faraday
- Markel
- Munich Re
- SCOR
- The Hartford
- Atrium
- Argenta
- Apollo
- Aegis
- Ark
- MAP
- Starr
- Talbot
Links
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Last updated: 2026-06-03