Conversu

No-code AI conversational platform for insurance customer service automation

Customer Engagement Startup Seed

Overview

Conversu is a customer engagement platform for insurance companies, providing AI-powered conversational automation for carriers, brokers, and MGAs in Brazil and Latin America. The platform automates first-level customer service across WhatsApp, email, and web chat, targeting insurance organizations that want to reduce manual service workload without programming expertise.

The core product is a no-code SaaS tool that lets insurance teams design, train, and deploy virtual assistants tailored to insurance workflows. It handles routine inquiries and support tasks 24/7, routes escalations to human agents with complete conversation context, and delivers an average service resolution time of approximately 50 seconds. Additional modules cover open insurance policy self-service, broker CRM, and operations analytics.

Founded in August 2022 and headquartered in Curitiba, Brazil, the company closed a BRL 1M pre-seed round in May 2024 and was an official sponsor of Insurtech Brasil 2026. It focuses exclusively on the insurance segment, differentiating from general-purpose chatbot platforms by offering simplified setup and insurance-specific workflow controls.

Products & Services

Conversu AI Platform

A no-code conversational AI platform that enables insurance organizations to build and deploy virtual assistants for first-level customer service. The system handles real-time customer interactions 24/7 across WhatsApp, email, and web chat. When issues require human escalation, second-level agents receive the full conversation history automatically.

Key Features

No-code interface for designing customer service flows and forms
Multi-channel coverage: WhatsApp, email, and web chat
Automatic escalation with full conversation context for human agents
Average service resolution time of approximately 50 seconds
Integration with insurer and broker systems

Target Users: Insurance carriers, brokers, and MGAs seeking to automate first-level customer service

Sarsil Space

An open insurance portal that allows policyholders to self-manage their policies and connects them directly with their broker, supporting open insurance principles in the Brazilian market.

Target Users: Insurance brokers and their policyholders

Kanban CRM

An automated CRM module for insurance brokers, providing lead onboarding and pipeline management via a Kanban-style interface tailored to insurance sales workflows.

Key Features

Kanban-style pipeline management
Automated lead onboarding
Designed for insurance broker sales cycles

Target Users: Insurance brokers

Operations Dashboard

A real-time analytics dashboard that provides management visibility into customer service performance, response times, and cross-sell and up-sell opportunities.

Target Users: Insurance operations managers