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BDT Global

Soulware for insurance: digital platforms and AI solutions for LATAM carriers and brokers

Customer Engagement Established Bootstrapped
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Overview

BDT Global is a software solutions provider for the insurance industry, delivering omnichannel platforms, mobile applications, and AI-powered tools to carriers and brokers in Latin America. Founded in 2008 by Aldo Kazakevich and Maria Christina Castro, the company is headquartered in Buenos Aires with additional offices in Chile and the United States.

The company builds digital experience products under the "Soulware" philosophy -- technology designed with embedded human values. Core offerings include OmniSuite for omnichannel portfolio management, mobile apps for producers and policyholders, AI virtual assistants, and e-document delivery systems. BDT Global also provides software factory services using agile cell methodology for insurers building or modernizing their systems. Its platform integrates with Charles Taylor InsureTech's InHub cloud capabilities platform.

BDT Global serves major regional and international insurers including Zurich, Allianz, Galicia Seguros, and Ohio National. The company has been active in LATAM insurance for over 15 years and positions itself as a partner for carriers seeking to advance mobile adoption, AI integration, and digital self-service in the region.

Products & Services

OmniSuite

Omnichannel platform for insurance portfolio management and customer service. Connects carrier core systems to unified digital interfaces across web, mobile, and other channels. Integrates with Charles Taylor InsureTech's InHub platform to extend cloud capabilities.

Key Features

  • Omnichannel customer attention and communication
  • Policy management and portfolio integrations
  • Core system connectivity for carriers
  • Mobile-first interface delivery

Target Users: Carriers, MGAs

Producer and Insured Mobile Apps

Mobile applications for insurance producers and policyholders. Enables policy management, quoting, claims reporting, and customer service through smartphone interfaces.

Key Features

  • Policy management and renewal flows
  • Claims intake and status reporting
  • Quote generation for agents
  • Self-service for policyholders

Target Users: Agents/Agencies, Carriers (for end policyholder delivery)

Virtual Assistants and Bot Automation

AI-powered chatbots and virtual assistants for insurance customer service automation. Handles routine inquiries, claims intake, and customer interactions, integrating with carrier systems and Salesforce CRM.

Key Features

  • Automated inquiry handling
  • Claims intake automation
  • CRM integration (Salesforce)
  • Carrier core system connectivity

Target Users: Carriers, Brokers

E-Document Delivery

Electronic document delivery platform for policy documents, endorsements, and carrier communications. Supports paperless workflows for carriers and distribution partners.

Key Features

  • Digital delivery of policy documents
  • Endorsement and communication distribution
  • Paperless workflow enablement

Target Users: Carriers, MGAs

VoIP Call Center Platform

Cloud-based call center solution with VoIP capabilities for insurance customer service operations.

Key Features

  • VoIP telephony for insurance contact centers
  • Cloud-based deployment
  • Customer service queue management

Target Users: Carriers, Brokers

Software Factory and Agile Cells

Custom software development and maintenance services for insurers. Dedicated development teams delivered through agile cell methodology, supporting system modernization and new builds.

Key Features

  • Staff augmentation for insurance technology teams
  • Agile development methodology
  • Core system modernization support

Target Users: Carriers

AI Solutions for Insurance

Specialized AI applications for policyholder data analysis, personalized insurance proposal generation, and customer service automation.

Key Features

  • AI-driven policyholder data analysis
  • Personalized proposal generation
  • Customer service automation

Target Users: Carriers, Brokers

At a Glance

Founded
2008
Headquarters
Buenos Aires, Argentina
Employees
51-200
Funding
Bootstrapped

Category & Focus

Category
Customer Engagement
Subcategories
Mobile Apps Omnichannel Platforms Virtual Assistants Software Factory
Insurance Verticals
P&C Personal P&C Commercial Life & Annuity
Target Customers
Carriers, Brokers, Agents/Agencies

Customers

  • Zurich
  • Allianz
  • Galicia Seguros
  • Ohio National
  • Nativa Seguros
  • Segurcoop
  • Parana Seguros

Links

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Last updated: 2026-06-25