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Alodokter

Indonesia's integrated digital health platform with embedded health insurance products

Distribution & Sales Growth Series D
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Overview

Alodokter is a digital health and insurance distribution platform serving consumers in Indonesia, offering telemedicine consultations, doctor appointment booking, health content, and embedded health insurance through a single mobile superapp. The platform connects users with over 80,000 registered doctors and 1,500+ hospitals and clinics across Indonesia, with more than 30 million monthly active users as of 2024-2025.

The company distributes health insurance products directly through the app under the Proteksi Alodokter brand, developed in partnership with insurer Sequis Life. Subscribers can purchase coverage, pay premiums, and file claims within the app. A separate B2B product, Aloproteksi, provides group health insurance for employers. The platform also operates a subscription telemedicine service (Alochat Unlimited) covering 610,000+ members, offering unlimited specialist consultations, medication delivery, and chronic disease management.

Founded in 2014 by Nathanael Faibis and Suci Arumsari, Alodokter has raised approximately USD 53M across multiple rounds, including a USD 33M Series C led by health insurer Sequis Life and a USD 5.2M Series D in February 2024 from HL Mando and Beacon Venture Capital. The company employs approximately 500-1,000 people and has partnered with FWD Insurance to embed its telemedicine and booking capabilities via API into the FWD MAX mobile app.

Products & Services

Proteksi Alodokter / Aloproteksi (Health Insurance)

Health insurance product offered directly within the Alodokter app, developed in partnership with Sequis Life. Consumers can subscribe, pay premiums, and file claims without leaving the app. Coverage includes inpatient cash benefits (IDR 1M/night), outpatient reimbursement (up to IDR 250K/consultation), laboratory testing, and unlimited specialist chat consultations. Premium starts at IDR 195,000/month. A B2B group insurance product for employers is available at aloproteksi.com.

Key Features

  • In-app subscription, premium payment, and claims filing
  • Inpatient and outpatient coverage with lab testing
  • Unlimited specialist doctor chat included with coverage
  • B2B employer group insurance via aloproteksi.com

Target Users: Individual consumers, Employers

Alochat Unlimited (Telemedicine Subscription)

Premium subscription service offering unlimited 24/7 chat consultations with general practitioners and specialist doctors for IDR 32,500/month. Covers the subscriber plus spouse, children, and blood relatives. Includes medication home delivery and chronic disease care management.

Key Features

  • Unlimited 24/7 specialist and GP chat consultations
  • Family member coverage (spouse, children, blood relatives)
  • Medication home delivery after consultation
  • Chronic disease management for heart disease, diabetes, hypertension, and more
  • Specialty coverage: dermatology, pediatrics, psychiatry, ophthalmology, ENT, neurology, and others

Target Users: Consumers

Chat Dokter (On-Demand Doctor Chat)

On-demand telemedicine consultation service allowing users to chat with general practitioners and specialist doctors through the Alodokter app or website. Available 24/7.

Key Features

  • Immediate access to GPs and specialists
  • Available via Android app, iOS app, and web

Target Users: Consumers

Buat Janji (Appointment Booking)

Online doctor appointment and hospital booking service. Users can search doctors by specialty, check availability, and book appointments at hospitals and clinics across Indonesia.

Key Features

  • Search and book across 1,500+ registered hospitals and clinics
  • Real-time doctor schedule availability

Target Users: Consumers

AloShop (Health E-Commerce)

Integrated health product e-commerce service allowing users to order prescription medications and health products with home delivery following a doctor consultation.

Key Features

  • Prescription medication fulfillment
  • Health product e-commerce
  • Integrated with post-consultation workflow

Target Users: Consumers

ALOMEDIKA (Healthcare Professional Platform)

Dedicated platform for doctors and healthcare professionals supporting medical information exchange and continuing medical education in Indonesia.

Key Features

  • Medical education content for healthcare professionals
  • Peer-to-peer information exchange among doctors

Target Users: Healthcare professionals (doctors)

At a Glance

Founded
2014
Headquarters
Jakarta, Indonesia
Employees
501-1000
Funding
Series D

Category & Focus

Category
Distribution & Sales
Subcategories
Embedded Insurance Digital Health Platform Telemedicine
Insurance Verticals
Health
Target Customers
Consumers, Employers

Customers

  • FWD Insurance (API integration: Alodokter telemedicine embedded in FWD MAX app)
  • Sequis Life (insurance product co-development and distribution)

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Last updated: 2026-06-11