Adeltia Relance

Payment reminder automation for insurance brokers

Customer Engagement Startup Bootstrapped

Overview

Adeltia Relance is a customer communication platform for insurance brokers in Belgium, focused on automating payment reminder workflows for unpaid insurance premiums. The product targets the "encaissement compagnie" process, where brokers receive payment listing files from carriers and must follow up with policyholders who have outstanding balances.

The platform processes carrier-supplied payment files and generates personalized reminder messages across email, SMS, and WhatsApp. A manual validation step is retained before messages are sent, allowing brokers to review outgoing communications and maintain client relationship quality. The tool is delivered as a SaaS product, enabling brokers to complete their monthly payment follow-up cycle with minimal manual effort.

Adeltia Relance serves 30+ insurance brokers in Belgium and is an official negotiated partner solution for members of Feprabel, the Belgian federation of insurance brokers and financial intermediaries. The Feprabel partnership, announced in February 2026, offers member brokers preferential pricing. The company also participated in the Vivium Digital Awards 2026 as a recognized insurtech in the Belgian market.

Products & Services

Adeltia Relance (Payment Reminder Automation)

A SaaS platform that automates the payment follow-up process for insurance brokers. The tool ingests payment listing files provided by insurance carriers and generates personalized reminder communications for policyholders with unpaid premiums.

Key Features

Automated processing of carrier payment listing files
Multi-channel delivery: email, SMS, and WhatsApp
Grouped sends -- personalized messages to all affected clients in a single operation
Human validation step before sending to ensure quality client interactions
Reported 99% automation rate and reduction in monthly workload from approximately 18 hours to 25 minutes

Target Users: Insurance brokers managing payment follow-up for insurance premium collections

At a Glance

Headquarters: Belgium
Employees: 1-10
Funding: Bootstrapped

Category & Focus

Category: Customer Engagement
Subcategories: Payment Communications Broker Operations Multi-channel Messaging
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Brokers