WestFax

HIPAA-compliant cloud fax and intelligent document processing for healthcare and insurance workflows

Document Management Established Bootstrapped

Overview

WestFax is a cloud fax and document processing solutions provider serving health insurers, life insurance carriers, and claims processors. The company operates a HIPAA-compliant platform built on the largest time-division multiplexing fax infrastructure globally, with multiple data centers supporting high-volume batch document exchange for regulated industries.

The platform delivers cloud fax, fax-to-email, print-to-fax, and REST/SOAP API integrations for enterprise workflow systems. In February 2026, WestFax expanded into AI-powered intelligent document processing with the launch of WestFax Comprehend, which applies optical character recognition and FHIR-aligned classification models to automate medical document intake, extraction, and routing for health insurers and claims operations.

Founded in 1999 and headquartered in the Denver metro area, WestFax is a bootstrapped, privately held company. Its customer base includes enterprise organizations such as McKesson, Blue Cross Blue Shield, and the American Medical Association, with documented integrations across major EHR platforms and cloud storage providers.

Products & Services

HIPAA Compliant Cloud Fax Platform

Enterprise cloud fax service with HIPAA Business Associate Agreement (BAA) compliance. Supports send and receive fax, fax-to-email, email-to-fax, and web portal access for organizations handling protected health information.

Key Features

HIPAA BAA compliance with SOC 2 and HITRUST r2 certification
Multiple delivery methods: email, web portal, API, SFTP, Azure Blob, and SharePoint
Document format support: PDF, TIFF, MS Word, Excel, PowerPoint, RTF, PNG, JPG, GIF

Target Users: Health insurers, life insurance carriers, claims processors, healthcare organizations

Enterprise Fax API

REST and SOAP APIs enabling programmatic fax send and receive within enterprise applications. Supports advanced capabilities including webhooks, user provisioning, reporting, and contact management.

Key Features

REST and SOAP API endpoints with comprehensive documentation
Webhooks and provisioning for automated workflows
SSO integration with Microsoft, Azure, Google, Okta, OneLogin, and SAML providers

Target Users: IT and integration teams at carriers, TPAs, and health systems

WestFax Comprehend

AI-powered Intelligent Document Processing platform launched in February 2026. Automates the intake, classification, extraction, validation, and routing of medical documents received via fax or digital channels.

Key Features

Automatic document classification and data extraction using OCR and AI
FHIR-aligned classification models for medical document types
Urgent request detection and intelligent routing rules
Native connectors for Hyland OnBase, AWS S3, Azure Blob Storage, Google Cloud Storage, and Dropbox

Target Users: Health insurers, claims processors, EHR-integrated care networks

Print-to-Fax Driver

Software driver enabling fax transmission from any desktop application via the operating system print menu, without requiring a dedicated fax client.

Target Users: Office users at insurance and healthcare organizations

Mobile Applications

Native iOS and Android applications for sending, receiving, and signing documents on mobile devices.

Target Users: Field agents, adjusters, and remote staff at insurance organizations

MFP and MFD Connectors

Native faxing integration for multifunction printers and digital devices. Certified connectors are available for Xerox, HP, Canon, Kyocera, Konica Minolta, and Lexmark devices.

Target Users: Office and operations teams at carriers and health insurers