Total Systems

Policy administration software for MGAs and insurers in the UK and Ireland

Core Administration Established

Overview

Total Systems is a policy administration software provider serving managing general agents (MGAs) and insurers across UK and Ireland P&C lines, including home, motor, travel, pet, and warranty insurance.

The company's core product, Bluescape, is a modular platform built on a Microsoft technology stack that covers quoting, rating, policy administration, claims handling, billing and collections, document management, workflow automation, and analytics, connected through a shared customer-data layer. A streamlined variant, Bluescape Lite, targets smaller or faster deployments. A separate back-office platform, Ultima, manages personal and commercial lines -- including vehicle, home, travel, medical, and term products, along with warranty business -- for insurers operating at scale. Bluescape exposes a set of out-of-the-box APIs and can be deployed on-premise, in the company's private cloud, or on a customer's preferred cloud provider.

Total Systems traces its incorporation to 1971 and operates as a UK public limited company (plc). Third-party estimates (Tracxn, as of March 2023) place headcount at 11-50 employees. Its client base includes Frost Underwriting, HB Underwriting, Glemham Underwriting, Caravan Guard, Caravan Club, Zurich Insurance, and Currys. Insurance Business UK named the company a Global 5-Star Technology and Software Provider in 2023, and it holds Cyber Essentials certification. No external funding, investment, or acquisition history has been reported.

Products & Services

Bluescape

Modular, end-to-end insurance policy administration platform covering the full policy lifecycle, composed of separate quoting, rating, policy administration, claims, billing and collections, document, workflow, and analytics modules linked through a shared customer-data layer.

Key Features

Quoting and underwriting/rating engine
Policy administration and claims handling
Billing and collections
Workflow automation and document generation
Reporting via a data warehouse and dashboards
Pre-built integrations for telematics, chatbots, and specialist analytics tools
Self-service, mobile-responsive policyholder portals

Target Users: MGAs and specialist/niche insurers

Bluescape Lite

A streamlined version of the Bluescape platform, positioned for smaller or faster-to-deploy implementations.

Target Users: Smaller MGAs and insurers

Ultima

Integrated back-office platform for managing personal and commercial lines -- vehicle, home, travel, medical, and term -- including warranty business, at scale.

Target Users: Insurers

At a Glance

Founded: 1971
Headquarters: London, United Kingdom
Employees: 11-50

Category & Focus

Category: Core Administration
Subcategories: Policy Administration Rating & Quoting Claims Management Billing & Collections
Insurance Verticals: P&C Personal P&C Commercial Specialty/E&S
Target Customers: MGAs/MGUs, Carriers