Switch

Modular IT solutions for life insurance digital transformation, built in Luxembourg.

Core Administration Established Bootstrapped

Overview

Switch Information Technology (Switch IT) is a Luxembourg-based software editor and IT integrator providing policy administration and document management technology for life insurers and bancassurance organizations. Founded in 2000 by Thierry Bostem and Nicolas Englebert, the company serves the Luxembourg and broader European life insurance market with modular, customizable platforms covering the full policy lifecycle.

The company delivers its solutions in SaaS mode with data hosted exclusively in Luxembourg, meeting strict local regulatory and data residency requirements for financial institutions. Core products include a back-office policy administration system for traditional and unit-linked contracts, a multi-stakeholder web portal for digital self-service, and a document digitalization platform co-developed with archiving firm LabGroup. The technology stack integrates with LuxTrust for strong authentication, Fujitsu for digital signatures, and A2ia for handwritten document recognition.

Switch IT serves a roster of European life insurers including Swiss Life, CNP, Nucleus, CALIE, and CMCM. Operating as a bootstrapped company since founding, it focuses on the niche of cross-border Luxembourg life products -- a specialized segment requiring deep knowledge of EU regulatory frameworks and local compliance standards.

Products & Services

Sigma Back Office

The flagship policy administration system managing the complete lifecycle of traditional and unit-linked insurance contracts. Designed for the regulatory complexity of Luxembourg and European life insurance markets.

Key Features

Full lifecycle management for traditional and unit-linked contracts
Modular architecture allowing clients to control implementation pace and budget
SaaS deployment with data residency in Luxembourg
Strong authentication and encrypted communication channels
Dynamic resource provisioning with multi-site data replication
Premium management, fund valuation, and policyholder servicing

Target Users: Life insurers and bancassurance organizations

Sigma Web Portal

An internet-facing multi-stakeholder portal that integrates with any back-office system, providing policyholders, advisors, and agents with digital self-service capabilities.

Key Features

Digital signature integration (Fujitsu)
Electronic ID card reading (eID card support)
Handwritten document recognition (A2ia partnership)
Strong authentication via LuxTrust
Multi-role support for policyholders, advisors, and agents

Target Users: Life insurers, advisors, policyholders

Sigma Request

Automated workflow component for request and case management within insurance operations, enabling lifecycle tracking and performance measurement for internal teams.

Target Users: Insurance operations teams

Sigma Document

Document management solution available as a standalone module or integrated with Sigma Back Office and Sigma Web Portal for comprehensive document handling and archival.

Target Users: Life insurers, bancassurance organizations

Delta

A comprehensive document process digitalization platform co-developed with LabGroup since 2019. Delta combines Switch IT workflow management with LabGroup document management and archiving expertise via a REST-API microservices architecture.

Key Features

Customer Portal, E-signature Portal, Document Storage Portal, and System Portal
Micro-services architecture in REST-API mode
Private cloud deployment with full traceability and audit logs
Hosted in two Tier IV data centers in Luxembourg for redundancy
EIDAS-compliant qualified electronic signature
GDPR-compliant document handling and archival
Fully customizable workflows per organization

Target Users: Life insurers, financial institutions requiring end-to-end dematerialization

At a Glance

Founded: 2000
Headquarters: Leudelange, Luxembourg
Employees: 11-50
Funding: Bootstrapped

Category & Focus

Category: Core Administration
Subcategories: Policy Administration Document Management Workflow Automation Digital Portals
Insurance Verticals: Life & Annuity
Target Customers: Carriers, Bancassurance Organizations