Smart Policy

Cloud-based insurance platform serving carriers, brokers, and agents across East Africa

Core Administration Growth Bootstrapped

Overview

Smart Policy is a cloud-based insurance administration platform developed by Imatic Technologies Limited that unites carriers, brokers, agents, assessors, and regulatory authorities on a single digital system. The platform eliminates the need for multiple disparate software tools by consolidating policy sales, underwriting, claims processing, settlement, and compliance workflows in one integrated solution.

The platform delivers comprehensive insurance management capabilities including multi-channel distribution (office locations, mobile units, retail partners), quote generation, policy issuance, claims handling, settlement processing, and regulatory reporting. Smart Policy integrates with mobile money and bank payment gateways, enabling digital transactions across East Africa's diverse payment ecosystems.

A standout differentiator is Smart Policy's AI-powered vehicle inspection tool, trained on over 7 million damage photographs, which achieves 96% accuracy in detecting 19 types of vehicle damage across 81 car components. This automation reduces claims assessment time and improves accuracy in auto insurance underwriting and claims. The platform's scalability allows carriers to expand branch operations without proportional infrastructure investments, making it attractive for growth-stage insurers in emerging markets.

Products & Services

Smart Policy Platform

Comprehensive insurance management system providing a unified hub for all stakeholder interactions in the insurance value chain.

Key Features

Multi-channel distribution network management (office-based, mobile vehicle, retail)
Automated quote generation and policy issuance
Claims triage, assessment, and settlement workflows
Customer management and renewal automation
Integration with mobile money (M-Pesa) and bank payment processors
Regulatory compliance and reporting dashboards
AI-powered vehicle damage detection for claims assessment

Target Users: Insurance carriers, brokers, agents, assessors

Hifadhi Biashara (Small Business Insurance)

A product co-developed with Howden Tanzania providing affordable insurance coverage for small businesses and informal sector enterprises, distributed through USSD, e-commerce, and digital platforms.

Key Features

USSD-based insurance access for feature phone users
E-commerce integration for digital distribution
Simplified underwriting for SME segments
Mobile payment support

Target Users: Small businesses, informal sector enterprises, microfinance clients

At a Glance

Headquarters: Dar es Salaam, Tanzania
Employees: 30-100
Funding: Bootstrapped

Category & Focus

Category: Core Administration
Subcategories: Policy Management Claims Processing Billing & Settlement
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers, Brokers, Agents

Customers

Multiple unnamed insurance carriers across East Africa using Smart Policy for distribution and claims management
Howden Tanzania (strategic partnership for Hifadhi Biashara distribution)
Broker and agent networks across Tanzania and the East African region