Overview
Sistran is a policy administration system (PAS) vendor serving insurance carriers across Latin America and beyond. Founded in 1977 and headquartered in Buenos Aires, Argentina, the company operates in 18 countries and holds significant regional market share -- 42% in Life and Health PAS and 51% in P&C PAS across Latin America.
The company's core product, SISE, is a comprehensive PAS built on REST API architecture, supporting both Life/Health and Property & Casualty segments. SISE covers policy issuance, underwriting, claims management, and product design, with web-enabled and mobile access for agents and administrators. In 2023, Sistran expanded into customer engagement with AVA, a WhatsApp-based virtual assistant chatbot that automates routine insurer-customer interactions.
Sistran serves over 150 insurance carriers and has completed more than 200 implementations. The company partners with telematics providers such as Scope Technologies to extend SISE capabilities to usage-based insurance programs.
Products & Services
SISE (Sistema Integral de Seguros)
A comprehensive policy administration system supporting Life/Health and P&C insurance operations. Built on REST API architecture, SISE integrates with third-party platforms and supports straight-through processing (STP) for automation.
Key Features
- Policy issuance with Quick and Full Quote functionality, web and mobile data entry
- Automated and assisted underwriting with STP capabilities
- Claims management including First Notice of Loss (FNOL) module for time and cost reduction
- Insurance Product Designer for defining coverage, rates, and forms
Target Users: Insurance carriers in Life/Health and P&C segments
AVA (Asistente Virtual Asegurador)
A WhatsApp-based virtual insurance assistant chatbot launched in November 2023. Designed to automate routine customer service interactions for insurance companies.
Key Features
- Customer identification and inquiry handling
- Automated resolution of routine inquiries with minimal advisor intervention
- Department and assistant routing for complex requests
- Automated conversation routing, management, and service quality surveys
Target Users: Insurance carriers seeking to automate customer service operations
At a Glance
- Founded
- 1977
- Headquarters
- Buenos Aires, Argentina
- Employees
- 501-1000
- Funding
- Bootstrapped
Category & Focus
- Category
- Core Administration
- Subcategories
- Policy Administration Claims Management Customer Engagement
- Insurance Verticals
- Life & Annuity P&C Personal P&C Commercial
- Target Customers
- Carriers
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Last updated: 2026-05-18