SilverBridge

Insurance policy administration and digital insurance solutions for financial services companies across Africa and globally

Core Administration Established PE-Backed

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Overview

SilverBridge is a policy administration software provider serving financial services companies across Africa and internationally. Founded in 1995, the company focuses on long-term insurance, group schemes, pension fund administration, and employee benefits, primarily for carriers and financial institutions operating in sub-Saharan Africa.

The company delivers its core platform, Exergy, as a cloud-based system on Microsoft Azure, supporting individual and corporate life insurance policy administration, digital distribution channels, and regulatory compliance management. Additional modules address underwriting automation, claims processing, and AI-driven business process digitalization. In 2022, SilverBridge was acquired by UK-based private equity firm ROX Equity Partners and became the founding subsidiary of Alula Technologies, a new group combining African insurance expertise with AI-powered solutions targeting the UK and global markets.

SilverBridge serves more than 60 financial services and banking clients across 16 countries, with systems managing over 15 million policies. Its footprint spans South Africa, Namibia, Kenya, Zimbabwe, Ghana, Lesotho, Botswana, Mauritius, Nigeria, Mozambique, and Zambia.

Products & Services

Exergy

Core policy administration system (PAS) for individual and corporate long-term insurance, group schemes, employee benefits, and pension fund administration. Delivered on Microsoft Azure with support for multiproduct capability, digital distribution channels, and integrated compliance management.

Key Features

Long-term insurance policy lifecycle management
Group schemes and pension fund administration
Microsoft Azure cloud infrastructure
Digital distribution channel integration
Regulatory compliance management

Target Users: Life insurers, group scheme administrators, pension fund managers

Smart Underwriting

Automated underwriting engagement solution that digitizes key processes and decisions in the underwriting workflow, reducing manual intervention.

Key Features

Digitized underwriting workflows
Automated underwriting decisions
Integration with Exergy PAS

Target Users: Life insurance carriers and underwriters

Smart Claims

Claims management and decision-making system that streamlines claims processing and automates adjudication decisions.

Key Features

Automated claims adjudication
Digital claims intake and workflow
Decision support and audit trail

Target Users: Life insurance claims departments

Smart Consulting

Insurtech advisory and implementation services helping clients optimize digital transformation strategies and insurance operations.

Key Features

Digital transformation strategy
Technology implementation guidance
Insurance operations optimization

Target Users: Insurance carriers and financial services firms

TOM (AI)

Artificial intelligence platform that digitalizes business processes to automate operations and improve customer service efficiency across insurance workflows.

Key Features

AI-driven process automation
Intelligent decision-making support
Customer efficiency improvement

Target Users: Insurance operations teams

FAIS Compliance

Remote compliance management solution for South African regulatory requirements, supporting fit and proper management and complaints handling under FAIS (Financial Advisory and Intermediary Services) regulations.

Key Features

Fit and proper compliance tracking
Complaints management
Remote administration

Target Users: South African financial services firms under FAIS regulation

At a Glance

Founded: 1995
Headquarters: Johannesburg, South Africa
Employees: 51-200
Funding: PE-Backed

Category & Focus

Category: Core Administration
Subcategories: Policy Administration Claims Management Compliance Management
Insurance Verticals: Life & Annuity Group Benefits
Target Customers: Carriers