RBServices

Insurance back-office remote staffing and workflow optimization for agencies and MGAs.

Core Administration Established Bootstrapped

Overview

RBServices (also known as Riscom Business Services) is an insurance operations firm based in Shreveport, Louisiana, founded in 2012 by Mike Dugan and Lauri Dugan. The company provides back-office remote staffing and workflow analysis services to insurance agencies, MGAs, and other insurance businesses across the United States.

The company combines workflow optimization expertise with skilled remote insurance professionals who integrate directly into client agency management systems. RBServices helps insurance organizations reduce operational overhead and improve efficiency by handling time-consuming back-office processing tasks -- enabling agency staff to focus on growth and customer service.

RBServices supports clients across multiple agency management system platforms including AMS360, Applied Epic, and HawkSoft. Their remote professionals handle the full policy lifecycle including new business setup, endorsements, renewals, cancellations, and certificate issuance, serving retail agencies with a particular strength in the commercial auto segment and MGAs nationwide.

Products & Services

Remote Staffing Solutions

Skilled remote insurance professionals integrated directly into agency workflows to handle back-office processing tasks. Professionals are trained across multiple agency management systems and operate within clients' existing technology stacks.

Key Features

Proficiency across AMS360, Applied Epic, HawkSoft, and other top agency software
Full policy lifecycle support (new business, endorsements, renewals, cancellations, reinstatements)
Certificate of insurance issuance
Data entry and policy administration

Target Users: Retail insurance agencies, commercial auto specialists, MGAs

Workflow Analysis & Optimization

Assessment and redesign of insurance agency operational processes to identify inefficiencies and improvement opportunities. Includes business process management consulting to help agencies streamline operations before or alongside remote staffing engagement.

Key Features

Operational process assessment
Business process management consulting
Efficiency benchmarking
Workflow redesign recommendations

Target Users: Insurance agencies and MGAs seeking operational improvement

Policy Processing Support

Comprehensive back-office support for policy administration tasks across the full policy lifecycle within clients' existing agency management systems.