Penbox

Case Intelligence Platform for document-heavy insurance operations

Document Management Growth Series A

Overview

Penbox is a document management and workflow automation platform for insurance brokers and carriers. The company provides a Case Intelligence Platform that sits between customer-facing interactions and core back-office systems, converting unstructured email and document input into structured, automated case workflows. Founded in 2019 and headquartered in Brussels, Belgium, Penbox serves over 300 organizations with a primary focus on insurance brokers across Belgium and Europe.

The platform is delivered as a SaaS and API-first solution that integrates with existing core systems without replacing them. Key capabilities include AI-powered data extraction from documents and forms, automated case intake from email, e-signature collection, document generation, bulk communications, and end-to-end workflow automation with exception handling and audit trails. Penbox is ISO 27001 certified, SOC 2 compliant, and operates on Europe-based infrastructure to meet GDPR requirements.

The company completed a EUR 1.5M Series A round in December 2021 led by Fortino Capital and The Faktory Fund, with participation from Finance & Invest Brussels and Start It X. Penbox was selected as the first integrated solution in the Portima "Brio" platform -- Belgium's largest brokerage software ecosystem -- chosen among more than 50 insurtech candidates. Reported customers include Allianz, Groupama, Generali, and Revolut, with 130+ insurance brokers on the platform.

Products & Services

Case Intelligence Platform

Penbox's core platform automates the full case lifecycle from intake to decision. It processes incoming emails and documents, extracts structured data using AI, and routes cases through configurable workflows with exception handling and automated reminders.

Key Features

AI-powered data extraction from PDFs, forms, and handwritten documents
Automated case intake from Outlook and Gmail
Document collection with e-signature management and automated follow-ups
Bulk customer communications and form distribution
Full audit trail and case status visibility
Document generation from templates

Target Users: Insurance brokers, carriers, and operations teams handling high-volume document workflows

Workflow Automation (Claims, Underwriting, Servicing)

Penbox offers pre-built application areas covering claims intake to decision, underwriting subscription and approval processes, customer servicing (renewals, portfolio campaigns), and KYC/compliance workflows with full audit trails.

Key Features

Claims management: intake through decision with document collection and exception routing
Underwriting: policy issuance and renewal approval and signing workflows
Customer servicing: policy updates, renewals, and portfolio-wide campaigns
Compliance & KYC workflows with regulatory audit trails

Target Users: Insurance brokers and carriers managing claims, policy, and compliance operations

At a Glance

Founded: 2019
Headquarters: Brussels, Belgium
Employees: 11-50
Funding: Series A

Category & Focus

Category: Document Management
Subcategories: AI Document Extraction Workflow Automation Case Management E-Signature Claims Intake
Insurance Verticals: P&C Commercial Specialty/E&S
Target Customers: Brokers, Carriers