Pancentric

Cloud-native policy administration and digital transformation software for insurers and MGAs

Core Administration Established Bootstrapped

Overview

Pancentric is a London-based solutions provider delivering policy administration software and digital transformation services to insurers, managing general agents (MGAs), brokers, and capacity providers. The company was founded in 2003 and has built a client base of over 200 organizations across insurance, financial services, and related sectors.

The company flagship product, Go-Insur, is a cloud-native, API-first policy administration system (PAS) designed for end-to-end insurance operations. Go-Insur covers product creation, quoting, binding, policy servicing, billing, mid-term adjustments, renewals, and first notice of loss (FNOL) claims handling -- all delivered as a configurable SaaS platform. A low-code Product Builder enables insurers to launch new products in weeks rather than months. Pancentric also offers HUB Intranet, an employee intranet platform ranked in the top three in the UK, and Enabler, an enterprise email automation tool for customer lifecycle communications.

Pancentric serves 20+ insurers and specialty providers on Go-Insur specifically, with notable customers including Marsh, Legal and General, RSA Insurance, Zurich Insurance, Hiscox, Direct Line Group, and Allianz. The company received the Technology Partner of the Year award at the 2024 Insurance Times Tech and Innovation Awards and was recognized as an InsurTech 100 company in 2024. Pancentric holds ISO 27001 certification (revalidated in 2026) and maintains FSQS accreditation.

Products & Services

Go-Insur Policy Administration System (PAS)

Cloud-native, digital-first policy administration software covering the full insurance lifecycle from product creation through claims. API-first architecture enables integration with third-party data sources, payment gateways, and broker platforms.

Key Features

Low-code/no-code Product Builder for rapid product configuration and launch
End-to-end lifecycle management: quoting, binding, policy servicing, mid-term adjustments, renewals, billing, and FNOL claims
Omnichannel portals for brokers and policyholders, including D2C online selling under clients own brand
Configurable rating engine supporting complex calculations and third-party data enrichment (flood checks, credit checks)
AI-powered proposal ingestion for automated manual data entry reduction
Commission management, white-labeling, and PowerBI reporting
Integration with Microsoft Logic Apps, OpenGI broker platform, CRM systems, and finance ledgers

Target Users: Insurers, MGAs, Brokers, Appointed Representatives, Capacity Providers

HUB Intranet

Employee intranet platform for SMEs and enterprise organizations, ranked top 3 in the UK. Supports team productivity, internal communications, and employee onboarding.

Key Features

Onboarding Toolkit (launched April 2026 in partnership with Cape Consulting)
Configurable for SME and enterprise use cases
MS Dynamics and CRM integrations

Target Users: HR teams, internal communications teams, enterprise organizations

Enabler Email Automation

Enterprise email automation software for customer lifecycle communications, including segmentation and personalized campaign delivery.

Key Features

Built-in CRM integrations (including MS Dynamics)
Customer segmentation and lifecycle nurturing
Integration with Go-Insur for insurer customer communications

Target Users: Insurers, brokers, enterprise businesses

At a Glance

Founded: 2003
Headquarters: London, England, UK
Employees: 11-50
Funding: Bootstrapped

Category & Focus

Category: Core Administration
Subcategories: Policy Administration Digital Distribution Email Automation Intranet Software
Insurance Verticals: P&C Commercial Specialty/E&S P&C Personal
Target Customers: Carriers, MGAs/MGUs, Brokers