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Pace

AI operations platform that automates insurance workflows with agentic AI

Core Administration Startup Series A
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Overview

Pace is an AI operations platform for insurance carriers and brokers. The platform deploys AI agents that navigate internal applications, extract data from documents, and handle phone and email communications to automate back-office workflows traditionally outsourced to business process outsourcers (BPOs). Use cases include submission intake, policy servicing, first notice of loss (FNOL), claims handling, and data entry.

The platform converts standard operating procedures into what Pace calls Agent Operating Procedures (AOPs) -- natural language workflow definitions that AI agents execute end-to-end. The system uses multimodal document processing, integrations with carriers' existing systems of record (via API and direct interaction), agent memory for continuous improvement, and pre-built AOPs for common insurance tasks. The platform is delivered as SaaS with API-based integrations into carrier and broker back-office systems.

Pace was founded in 2024 by CEO Jamie Cuffe and raised a USD 10M Series A from Sequoia Capital in January 2026. The company serves major carriers including Prudential Financial, The Mutual Group, and Newfront, as well as specialty insurers Palomar and RYZE Claim Solutions. As of early 2026, the platform has processed hundreds of thousands of submissions and tens of thousands of claims in production.

Products & Services

Submission Intake

AI agents collect and process data across submission documents, reading emails and extracting structured data from unstructured sources to populate back-office systems and accelerate underwriting.

Key Features

  • Multi-page document extraction
  • Email reading and data extraction
  • Back-office system population via API

Target Users: Commercial and specialty carriers, brokers

Policy Servicing

Automates policy endorsements, audits, and renewals by navigating internal systems and writing back to systems of record.

Key Features

  • Endorsement processing automation
  • Audit and renewal workflows
  • Direct system-of-record integration

Target Users: Carriers, insurers with high-volume servicing operations

First Notice of Loss (FNOL) and Claims

Prepares complete claims files and performs quality control checks against adjuster guidelines to accelerate claims handling.

Key Features

  • FNOL intake and routing
  • Claims file preparation
  • Quality assurance against adjuster guidelines

Target Users: Claims departments at carriers and TPAs

Agent Operating Procedures (AOPs)

Core platform capability that converts SOPs written in natural language into executable AI agent workflows.

Key Features

  • Natural language SOP-to-AOP conversion
  • Multimodal input handling (documents, email, phone)
  • Agent memory for continuous improvement
  • Pre-built AOPs for common insurance tasks

Target Users: Insurance operations teams, IT/systems integrators

At a Glance

Founded
2024
Headquarters
New York, NY, USA
Employees
11-50
Funding
Series A

Category & Focus

Category
Core Administration
Subcategories
AI Operations Automation Claims Automation Submission Intake Policy Servicing
Insurance Verticals
Life & Annuity P&C Commercial Specialty/E&S
Target Customers
Carriers, Brokers

Customers

  • Prudential Financial -- multi-year agreement covering policy servicing and quality assurance automation
  • The Mutual Group -- specialty mutual insurer using platform for operations automation
  • Newfront -- tech-forward insurance broker
  • Palomar -- specialty insurer (case study published May 2026)
  • RYZE Claim Solutions -- claims quality assurance automation (case study Nov 2025)

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Last updated: 2026-06-04