Opal.is
Cloud-based SaaS platform for insurance product development and digital distribution
Overview
Opal.is is the software and innovation arm of OPAL Group (Outsourced Professional Administration Limited), a UK-based specialist administration software provider serving financial services companies. The company delivers cloud-based SaaS technology to life insurers and banks that need to design, configure, and launch new insurance and investment products without reliance on legacy IT infrastructure or large capital expenditure.
The flagship Pandora platform is a modular, configuration-driven administration and distribution system that enables carriers and banks to bring new protection and savings products to market in under 45 days. The platform covers the full product lifecycle -- from initial product setup and pricing through digital distribution, underwriting, administration, and claims settlement. Pandora supports multi-device customer portals, white-label branding, aggregator connections, and integrations with major underwriting engines and CRM systems.
Opal.is serves some of the largest UK financial services groups, with confirmed live deployments at HSBC Life, Aviva, and Lloyds Banking Group. Founded in 1994 and headquartered in St Albans, the company is authorized and regulated by the Financial Conduct Authority (FCA) and holds ISO 27001 accreditation.
Products & Services
Pandora Platform
Pandora is a cloud-based modular SaaS platform for insurance product development and administration. It enables life insurers and banks to design, test, price, and deploy new protection and investment products through a configuration-driven interface that does not require IT development cycles. The platform operates 24/7 and can be white-labelled to client branding.
Key Features
- Rapid product MVP creation with time-to-market under 45 days
- Multi-device customer portals with cross-device continuity
- Integration with underwriting engines, CRM systems, and aggregators
- Real-time management information dashboards and super-user configuration tools
- 24/7 cloud-based infrastructure with white-label branding options
Target Users: Life insurers, banks, and financial services firms launching new insurance and investment products
Pandora Launch
Pandora Launch is a digital distribution channel for protection and investment products aimed at life insurers and banks. It provides an end-to-end digital journey from customer capture through claims settlement, including an IFA portal with commission management and connections to major price comparison aggregators.
Key Features
- Full-cycle digital journey: quote, underwrite, administer, and settle claims
- IFA (Independent Financial Adviser) life protection portal with commission management
- Rapid underwriting with real-time automated decisions
- Management information dashboards and reprice capability without IT involvement
- Aggregator connections including MoneySuperMarket
Target Users: Life insurers and bank assurance providers distributing protection products through IFA and direct digital channels
Digital Self-Service Portal
An authenticated policyholder self-service portal allowing customers to manage policies, submit claims, and update personal details online. Designed for smartphone and tablet access with seamless cross-device continuity.
Key Features
- Online insurance quotation and top-up (24/7)
- Claims registration and real-time progress tracking
- Document management and statement generation on demand
- Direct debit and bank detail amendments
- Portfolio rebalancing modeling
Target Users: Policyholders managed on the Pandora platform
At a Glance
- Founded
- 1994
- Headquarters
- St Albans, Hertfordshire, UK
- Employees
- 51-200
- Funding
- Bootstrapped
Category & Focus
- Category
- Core Administration
- Subcategories
- Product development platform Digital distribution Policy administration
- Insurance Verticals
- Life & Annuity Group Benefits
- Target Customers
- Carriers
Customers
- HSBC Life -- Pandora platform white-labelled for HSBC protection product (since 2018); integrated with Square Health mobile health app (2021)
- Aviva -- Live on Pandora Launch for digital protection distribution (connected to MyAviva portal and major aggregators)
- Lloyds Banking Group -- Live on Pandora Launch for protection products
Similar Companies
-
OOWIT GlobalModernizing insurance operations with cloud-native, microservices-based data management and process digitalization.
-
PPaceAI operations platform that automates insurance workflows with agentic AI
-
pp1RunoffInsurance portfolio management software for run-off, direct insurance, and reinsurance.
-
OOrigami RiskCloud-native platform for integrated risk management, insurance core systems, and safety compliance
-
Nuvento IncAI-powered digital insurance software and intelligent automation for insurance carriers -
Norwegian Insurance SystemCloud-based policy and claims administration for insurance service providers
Last updated: 2026-06-04