Insurance Support World

Outsourced insurance operations and BPO services for carriers, MGAs, wholesalers, and brokers.

Core Administration Established Bootstrapped

Overview

Insurance Support World (ISW) is a global business process outsourcing (BPO) provider specializing in insurance operations. Founded in 2009 and operating as a web property of Cogneesol, ISW serves insurance carriers, MGAs, wholesalers, and brokers across the United States, United Kingdom, Canada, and Australia.

ISW delivers outsourced operational support across the full insurance value chain, including distribution, underwriting and policy administration, claims management, analytics, shared services, and digital transformation. The company processes more than 10 million claim transactions and more than USD 1 billion in claims spend annually, supporting over USD 2 billion in premium volume.

The company's operations are built on the ADIS framework -- a proprietary model combining adaptive intelligence, automation, and domain-driven process engineering. ISW employs approximately 500+ skilled insurance professionals who serve as an extension of client operations.

Products & Services

Distribution Services

Supports brokers, agencies, and wholesalers with profiling, quoting, invoicing, and fiduciary coordination services.

Key Features

Agency and broker profiling
Quoting and proposal support
Invoicing and fiduciary coordination

Target Users: Brokers, wholesalers, and insurance agencies

Underwriting and Policy Support

Provides submission acceleration, endorsement management, and renewal processing services.

Key Features

Submission triage and acceleration
Endorsement processing and management
Renewal automation and support

Target Users: Carriers, MGAs, and underwriting teams

Claims Management

Delivers full claims lifecycle outsourcing, from intake through settlement acceleration.

Key Features

First notice of loss (FNOL) handling
Claims lifecycle automation
Settlement acceleration

Target Users: Carriers and TPAs handling 10M+ claim transactions annually

Commission Processing

Manages commission calculations, reconciliation, and payment processing for insurance distributors.

Key Features

Commission calculation and reconciliation
Payment processing and tracking
Producer compensation reporting

Target Users: Carriers and MGAs with agency networks

Insurance Analytics

Provides data-driven insights, loss trend analysis, and performance reporting.

Key Features

Loss trend analysis
Performance dashboards and reporting
Data-driven operational insights

Target Users: Carriers and brokers seeking operational intelligence

Digital Services

Legacy system modernization, workflow automation, and digital transformation advisory.

Key Features

Legacy system modernization
Workflow automation design and implementation
Digital transformation advisory

Target Users: Carriers and MGAs undergoing operational transformation

At a Glance

Founded: 2009
Headquarters: Victorville, CA, USA
Employees: 501-1000
Funding: Bootstrapped

Category & Focus

Category: Core Administration
Subcategories: Claims Management Policy Administration Underwriting Support Insurance BPO
Insurance Verticals: P&C Commercial Specialty/E&S
Target Customers: Carriers, MGAs/MGUs, Brokers