ICE-Tech

Delivering faster modernisation and measurable results across the full insurance lifecycle

Core Administration Established Acquired

Overview

ICE-Tech is a core insurance software provider offering policy administration, claims management, and AI-native capabilities for personal and specialty lines insurers, MGAs, and TPAs. The platform covers the full insurance lifecycle -- from policy configuration and underwriting through claims handling, assistance coordination, and analytics -- deployed via SaaS in 30+ countries.

The platform is composed of modular systems including ICE Policy, ICE Claims, ICE Assistance, ICE Analytics, ICE Digital, and ICE Billing, supplemented by the Alice AI suite for automation across FNOL, underwriting, and service operations. The architecture is built on open APIs and event-based design, supporting no-code product configuration, white-label deployments, and integrations with third-party platforms such as Guidewire, Duck Creek, and Salesforce.

ICE-Tech serves 100+ customers globally, including Aviva, AIG, AA, Unum Group, John Lewis & Partners, and Charles Taylor Assistance. The company was formed through the January 2026 unification of ICE InsureTech and Nordic Insurance Software, both acquired by Acturis Group in 2017. Its 2025 Aviva transformation programme achieved a 50% reduction in time-to-quote after go-live.

Products & Services

ICE Policy

Policy administration system for personal and specialty lines. Supports product configuration, launch, and lifecycle management using no-code tools and open APIs.

Key Features

No-code product configuration and rate changes
Full lifecycle policy management (new business, renewals, endorsements, cancellations)
REST API integration and event-based architecture
Support for personal and specialty lines

Target Users: Insurers, MGAs, TPAs managing policy books

ICE Claims

Claims management system covering the full claims lifecycle from FNOL to settlement.

Key Features

Intelligent workflows and decision support
Real-time visibility across open claims
Integration with assistance and analytics modules
Support for personal and commercial lines claims

Target Users: Carriers, TPAs, claims administrators

Alice AI Suite

AI-enabled product suite embedded across the insurance lifecycle, developed with partner OpenDialog.

Key Features

Alice FNOL: 24/7 AI claims agent for first notice of loss handling
Underwriting automation and real-time decisioning
Digital journey enhancement and customer service optimization
Claims automation workflows

Target Users: Insurers and MGAs seeking automation across underwriting and claims

ICE Digital

Customer and broker portal capabilities with flexible API integration.

Key Features

Intuitive customer and broker portals
Modern UI components
API-first integration with existing channels

Target Users: Carriers and MGAs building digital customer engagement

ICE Assistance

Case management system for travel, health, pet, and specialty assistance lines.

Key Features

Medical and travel incident coordination
Global team management and SLA tracking
Multi-channel communication and case resolution workflows

Target Users: Assistance providers and specialty insurers

ICE Analytics

Reporting and analytics layer providing real-time operational and profitability insights.

Key Features

KPI dashboards and performance monitoring
Underwriting and claims analytics
Operational clarity across business lines

Target Users: Insurance operations and finance teams

At a Glance

Founded: 2002
Headquarters: Camberley, Surrey, UK
Employees: 51-200
Funding: Acquired

Category & Focus

Category: Core Administration
Subcategories: Policy Administration Claims Management AI Automation Digital Portals Assistance Case Management Analytics
Insurance Verticals: P&C Personal Specialty/E&S Group Benefits
Target Customers: Carriers, MGAs/MGUs, TPAs