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FPT IS

Digital transformation solutions for the insurance industry in Vietnam and APAC

Core Administration Enterprise Public (subsidiary of FPT Corporation)
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Overview

FPT Information System Corporation (FPT IS) is a digital transformation and IT solutions provider focused on the insurance sector in Vietnam and the broader APAC region. A wholly-owned subsidiary of publicly traded FPT Corporation, the company serves life insurers, non-life insurers, and health insurance operators through a dedicated suite of insurance technology products covering the full policy and claims lifecycle. FPT IS holds regulatory certificates for insurance ancillary services in Vietnam.

The company's core insurance offerings include AZINSU, a cloud-based open-architecture digital insurance platform that delivers claims administration and distribution management via REST APIs, and FPT.InsuranceX, a mega-app ecosystem handling agent recruitment, digital contracting, online training, and customer self-service. Additional products extend into AI-driven underwriting (FPT Confidon), conversational AI for customer service (FPT.AI Virtual Agent), robotic process automation (akaBot), blockchain-based data sharing (akaChain), and customer experience management (FPT CX Suite). All platforms are API-first and designed for integration with existing core insurance systems.

FPT IS reports 11,520+ enterprise customers overall, with insurance clients including Bao Viet, Prudential, FWD, AIA, Shinhan Life, and Hanwha Life. Founded in 1994 and operating for over 30 years, the company holds ISO 9001, ISO 27001, ISO 20000, and CMMI Level 5 certifications and employs approximately 3,800 staff. It operates as the enterprise and system integration arm of FPT Corporation, whose 2025 revenues exceeded USD 2.66 billion.

Products & Services

AZINSU -- Digital Insurance Platform

A cloud-based open-architecture digital insurance platform built on REST APIs, enabling insurers to manage claims, distribution, and third-party administration on a single scalable system. Supports multiple insurance product lines simultaneously.

Key Features

  • API-first design with integration support for any device or platform
  • Claims automation reporting 50% reduction in processing resources and 30% reduction in processing time
  • AZINSU TPA component for end-to-end digital claims settlement
  • AZINSU Distribution component for multi-channel insurance distribution

Target Users: Life insurers, non-life insurers, health insurers, TPAs

FPT.InsuranceX -- Agent and Customer Mega-App

An integrated app ecosystem covering the full insurance distribution and servicing workflow, from agent onboarding through customer self-service and ongoing policy management.

Key Features

  • Digital agent recruitment and onboarding
  • Electronic contract signing (10-minute completion)
  • Online training management for insurance advisors
  • Agent portals for customer, contract, and KPI management
  • Customer portals for policy inquiry and claim submission

Target Users: Life and non-life insurers managing direct and intermediary distribution

FPT Confidon -- AI Underwriting

An AI-based automatic underwriting and risk assessment solution applying machine learning to streamline underwriting decisions and reduce manual workload. Won Gold Stevie Award for Innovation at the 2024 Asia-Pacific Stevie Awards.

Key Features

  • ML-based automated underwriting
  • Risk scoring and assessment
  • Reduced manual review workload

Target Users: Life and health insurers

FPT.AI Virtual Agent

A conversational AI platform deployed in insurance contexts for customer service automation, policyholder reminder notifications, and customer insight collection.

Key Features

  • Automated policyholder query resolution
  • Outbound reminder and notification campaigns
  • Customer behavior insight gathering

Target Users: Insurers seeking to reduce contact center load

akaBot -- Robotic Process Automation

Enterprise-grade RPA platform for automating back-office insurance operations including data entry, reconciliation, and workflow tasks across policy management and claims processing.

Key Features

  • Policy data entry automation
  • Claims reconciliation workflows
  • Integration with existing core insurance systems

Target Users: Insurance back-office and operations teams

FPT CX Suite -- Customer Experience Platform

A 360-degree customer experience platform for insurers covering customer data management, loyalty marketing, multi-channel CRM, omni-channel commerce, and business intelligence.

Key Features

  • Unified policyholder data management
  • Loyalty and retention marketing programs
  • Omni-channel engagement and CRM

Target Users: Insurers focused on policyholder retention and cross-sell

akaChain -- Blockchain Platform

A distributed ledger platform enabling transparent data sharing across insurance distribution networks, supporting fraud reduction and digital claims verification.

Key Features

  • Blockchain-based claims data sharing
  • Fraud reduction through transparency
  • Multi-party distribution network support

Target Users: Insurers and distribution partners requiring shared audit trails

At a Glance

Founded
1994
Headquarters
Hanoi, Vietnam
Employees
1000+
Funding
Public (subsidiary of FPT Corporation)

Category & Focus

Category
Core Administration
Subcategories
Claims Technology Distribution & Sales Customer Engagement Insurtech Infrastructure
Insurance Verticals
Life & Annuity P&C Commercial Health
Target Customers
Carriers, TPAs

Customers

  • Bao Viet (Vietnam's largest insurer)
  • Prudential
  • FWD
  • AIA
  • Shinhan Life
  • Hanwha Life
  • Cathay Life
  • Fubon Life
  • HD Insurance
  • PG Insurance
  • BSH
  • PJICO
  • Bao hiem Buu dien PTI

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Last updated: 2026-06-13