DeepOpinion

Agentic AI automation for insurance document processing and knowledge work

Document Management Growth Series A

Overview

DeepOpinion is a document automation platform for insurance carriers, MGAs, and reinsurers that processes unstructured documents -- claims files, underwriting slips, certificates of insurance, health insurance cards, and customer communications -- using domain-tuned large language models. The company is headquartered in Innsbruck, Austria and was founded in 2020. It also operates under the Otera brand, which was introduced as part of a broader enterprise positioning effort.

The platform is built around a multi-agent cognitive framework incorporating proprietary AutoTransformers and Vision Models. It supports over 100 languages and 35,000 document layouts, and new models can be trained on as few as 50-100 domain examples. Deployment options include SaaS on EU-based cloud infrastructure, private cloud (Azure, GCP), and on-premise. The platform is certified SOC II Type II, ISO 27001, GDPR, HIPAA, and DORA compliant and is aligned with EU AI Act requirements.

DeepOpinion raised a EUR 11M Series A in September 2024 (USD 12.3M), bringing total known funding to approximately USD 16.6M. Insurance customers include Allianz, Hannover Re, Markel, Uelzener, and French insurer CED, which processes 600,000 emails per year through the platform at 80% straight-through processing with zero backlog. The company received the DIA Diamond Award in 2024 and was cited by IDC, Gartner, and Forrester in 2025 research on domain-specialized agentic AI. In Q2 2025, the company launched "Autonomous", a major product update introducing new agentic tools and no-code orchestration capabilities.

Products & Services

AI Hub

Enterprise platform for building and deploying custom AI applications without traditional software development. Insurance teams use no-code and low-code tools to create document-processing applications.

Key Features

No-code AI app creation and deployment
Pre-built library of 100+ agent templates
Multi-agent orchestration for complex workflows

Target Users: Insurance operations and IT teams building internal automation tools

Automation Hub

End-to-end AI automation for complex insurance workflows involving unstructured data. Targets high-volume document processing with 90%+ straight-through processing rates.

Key Features

Claims document adjudication with 65%+ dark (touchless) processing
Underwriting slip and certificate of insurance extraction
Health insurance card and KYC/onboarding automation
Support for 100+ languages and 35,000+ document layouts

Target Users: Claims departments, underwriting teams, operations centers

Validation Hub

Exception management and process monitoring tools for tracking and improving autonomous processing quality.

Key Features

Field-level confidence scoring and full audit trails
Exception routing and human-in-the-loop escalation
Performance dashboards for regulated-industry compliance

Target Users: Operations managers, compliance teams

Coworker Hub

Deployment and implementation support companion for enterprise AI automation rollouts.

Key Features

Guided deployment methodology
Ongoing operational support
Change management tooling for AI adoption

Target Users: Enterprise IT and change management teams

At a Glance

Founded: 2020
Headquarters: Innsbruck, Tyrol, Austria
Employees: 51-200
Funding: Series A

Category & Focus

Category: Document Management
Subcategories: AI Document Processing Claims Automation Intelligent Document Understanding Workflow Automation
Insurance Verticals: P&C Commercial P&C Personal Health Reinsurance Specialty/E&S
Target Customers: Carriers, MGAs/MGUs, Reinsurers, TPAs

Customers

Allianz (claims processing; settlement in under 1 hour; Allianz Partners targeting EUR 300M profit uplift by 2027)
Hannover Re
CED (French insurer; 600,000 annual emails; 80% straight-through processing, zero backlog)
Uelzener (German insurer; pet insurance claims with 65% dark processing)
Markel