Crawford Technologies

Document optimization, accessibility, and secure delivery software for enterprise communications

Document Management Established Bootstrapped

Overview

Crawford Technologies is a document management and customer communications software provider serving enterprises across financial services, insurance, and other regulated industries. Founded in 1995, the company specializes in document optimization, accessibility compliance, and the secure multi-channel delivery of customer communications, with insurance carriers comprising a significant portion of its customer base.

The company offers a platform spanning enterprise output management, omnichannel communications delivery, and document accessibility. Products are deployed as SaaS, on-premises, or in hybrid configurations, with a cloud-based European offering introduced in 2024. REST APIs and web services enable integration with existing enterprise workflows and document processing systems.

Crawford Technologies serves over 1,800 enterprise customers across six continents, including thirteen of the top U.S. insurance companies and seven of the top ten U.S. banks. The company reported CAD 32.4 million in revenue for 2025, with 9% year-over-year growth, subscription revenue growing 14%, and European revenue up 47%.

Products & Services

AccessibilityNow®

Document accessibility platform enabling compliance with PDF/UA, WCAG, and international accessibility regulations. Supports automatic PDF accessibility tagging, Braille generation, large-print output, AI-based audio generation, and accessibility analysis and reporting.

Key Features

Automated PDF accessibility tagging and remediation
Braille and large-print output generation
AI-driven audio version creation
WCAG and PDF/UA compliance reporting

Target Users: Carriers, banks, healthcare providers, and utilities with high-volume document output obligations

AccessibilityNow® Translate

High-volume translation solution for customer communications. Introduced in 2024; won the Xplor Technology of the Year Award in 2024.

Key Features

High-speed, scalable translation pipeline
Integration with customer communications workflows
Support for regulated industries requiring multilingual delivery

Target Users: Enterprises with multilingual customer bases in financial services and insurance

eDelivery

Omnichannel communications platform for secure delivery, storage, and presentment of customer documents. Supports print, digital, mobile, personalized, and video output formats.

Key Features

Multi-channel delivery (print, digital, mobile, video)
Secure document storage and retrieval
Personalization capabilities for policy documents and account statements

Target Users: Insurance carriers and financial institutions sending policy documents, statements, and bills

Enterprise Output Management (EOM)

Workflow automation and document processing solution for large-scale communications operations.

Key Features

Print management and document archiving
Content services and intelligent document processing
Workflow automation for enterprise document operations

Target Users: Large carriers and financial institutions managing high-volume document output

At a Glance

Founded: 1995
Headquarters: Toronto, Ontario, Canada
Employees: 51-200
Funding: Bootstrapped

Category & Focus

Category: Document Management
Subcategories: Customer Communications Management Document Accessibility Enterprise Output Management Secure Document Delivery
Insurance Verticals: Life & Annuity P&C Personal P&C Commercial Health Group Benefits
Target Customers: Carriers, Brokers, TPAs