CINCOM
Enterprise customer communications management and CPQ software for insurers and complex industries since 1968.
Overview
Cincom Systems is a global enterprise software company founded in 1968 in Cincinnati, Ohio. The company name is a portmanteau of "Cincinnati" and "computer." Over more than five decades, Cincom has delivered enterprise software solutions across customer communications management (CCM), configure-price-quote (CPQ), and application development platforms. The company serves insurers, financial services firms, manufacturers, and government agencies worldwide.
In June 2024, founder Tom Nies retired after 56 years as CEO -- the longest-tenured actively serving CEO in the computer industry -- and Cincom was acquired by PartnerOne Capital, a Canada-based enterprise software firm. Brian Bish, who had served as Managing Director at Cincom for over 30 years, was appointed CEO following the acquisition.
Cincom's Eloquence CCM platform is its primary insurance-focused offering, providing document generation, policy communications, and omnichannel customer communication capabilities for P&C, life, and health insurers. The company also offers CPQ solutions for complex sales and quoting scenarios.
Products & Services
Cincom Eloquence (CCM)
Customer communications management platform designed for enterprise document automation and omnichannel delivery in regulated industries.
Key Features
- Conditional document logic for complex policy and claims workflows
- Batch and on-demand document generation
- Multi-channel delivery (print, email, web portal, mobile)
- Microsoft Word integration for template authoring
- Compliance-grade audit trails for regulated insurance correspondence
- Policy documentation management and version control
Target Users: P&C, life, and health carriers; TPAs; MGAs needing automated policy documents, claims correspondence, and underwriting workflows
Cincom CPQ
Configure-Price-Quote solution for complex sales and quoting processes in insurance and manufacturing.
Key Features
- Rules-driven intelligent product configuration
- Smart pricing and accurate quoting
- Sales process automation and guided selling
- Channel sales support
- Integrations with CAD, CRM, ERP, and e-commerce systems
Target Users: Carriers and brokers offering complex commercial insurance products
Cincom Smalltalk
Application development platform for building enterprise and internet applications.
Key Features
- VisualWorks cross-platform development environment
- ObjectStudio for scalable client-server and internet applications
Target Users: Enterprise software development teams with existing Smalltalk investments
At a Glance
- Founded
- 1968
- Headquarters
- Cincinnati, Ohio, USA
- Employees
- 501-1000
- Funding
- Acquired
Category & Focus
- Category
- Document Management
- Subcategories
- Customer Communications Management Document Generation Document Automation
- Insurance Verticals
- P&C Personal P&C Commercial Life & Annuity Health
- Target Customers
- Carriers, MGAs/MGUs, TPAs
Customers
- Enterprise insurers across P&C, life, and health (specific names not publicly disclosed)
- Financial services firms
- Industrial equipment manufacturers
- Government agencies
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Last updated: 2026-04-09