CINCOM

Enterprise customer communications management and CPQ software for insurers and complex industries since 1968.

Document Management Enterprise Acquired

Overview

Cincom Systems is a global enterprise software company founded in 1968 in Cincinnati, Ohio. The company name is a portmanteau of "Cincinnati" and "computer." Over more than five decades, Cincom has delivered enterprise software solutions across customer communications management (CCM), configure-price-quote (CPQ), and application development platforms. The company serves insurers, financial services firms, manufacturers, and government agencies worldwide.

In June 2024, founder Tom Nies retired after 56 years as CEO -- the longest-tenured actively serving CEO in the computer industry -- and Cincom was acquired by PartnerOne Capital, a Canada-based enterprise software firm. Brian Bish, who had served as Managing Director at Cincom for over 30 years, was appointed CEO following the acquisition.

Cincom's Eloquence CCM platform is its primary insurance-focused offering, providing document generation, policy communications, and omnichannel customer communication capabilities for P&C, life, and health insurers. The company also offers CPQ solutions for complex sales and quoting scenarios.

Products & Services

Cincom Eloquence (CCM)

Customer communications management platform designed for enterprise document automation and omnichannel delivery in regulated industries.

Key Features

Conditional document logic for complex policy and claims workflows
Batch and on-demand document generation
Multi-channel delivery (print, email, web portal, mobile)
Microsoft Word integration for template authoring
Compliance-grade audit trails for regulated insurance correspondence
Policy documentation management and version control

Target Users: P&C, life, and health carriers; TPAs; MGAs needing automated policy documents, claims correspondence, and underwriting workflows

Cincom CPQ

Configure-Price-Quote solution for complex sales and quoting processes in insurance and manufacturing.

Key Features

Rules-driven intelligent product configuration
Smart pricing and accurate quoting
Sales process automation and guided selling
Channel sales support
Integrations with CAD, CRM, ERP, and e-commerce systems

Target Users: Carriers and brokers offering complex commercial insurance products

Cincom Smalltalk

Application development platform for building enterprise and internet applications.

Key Features

VisualWorks cross-platform development environment
ObjectStudio for scalable client-server and internet applications

Target Users: Enterprise software development teams with existing Smalltalk investments

At a Glance

Founded: 1968
Headquarters: Cincinnati, Ohio, USA
Employees: 501-1000
Funding: Acquired

Category & Focus

Category: Document Management
Subcategories: Customer Communications Management Document Generation Document Automation
Insurance Verticals: P&C Personal P&C Commercial Life & Annuity Health
Target Customers: Carriers, MGAs/MGUs, TPAs

Customers

Enterprise insurers across P&C, life, and health (specific names not publicly disclosed)
Financial services firms
Industrial equipment manufacturers
Government agencies