CARE Technologies

Core administration software for general insurance, health insurance, and reinsurance broker operations in Indonesia.

Core Administration Established

Overview

PT CARE Technologies (CARE) is a Jakarta-based provider of core administration software for general insurance, health insurance, and broker/reinsurance-broker operations, serving insurers in Indonesia and, per the company, other ASEAN markets. The company describes itself as the first in Indonesia to launch a desktop application for general insurance and later the first to release a web-based enterprise version, though these are the company's own claims and have not been independently corroborated.

CARE's product line covers policy administration, claims processing, underwriting setup, and finance/accounting workflows across three core systems, plus a set of connective services such as middleware for mobile-app integration, document management with e-signature, an agent portal, and a B2B portal for brokers and leasing companies. Deployment is offered as cloud, on-premises, or on-rent, and the company also sells program maintenance, hosted application access, outsourcing, and disaster-recovery services layered on top of the core platforms.

The company reports roughly 60 insurance-sector clients across categories that include insurance-owned banks, joint-venture insurers, publicly listed insurers, health insurers, takaful insurers, and overseas insurers, and names Zurich Insurance, Mandiri AXA Insurance, Sompo Insurance, Ciputra Life, and PLN Insurance among companies it has worked with. CARE holds ISO 9001:2015 and ISO 27001 certifications and is a Microsoft Gold Development Partner.

Products & Services

CGISS (Care General Insurance System Solution)

Web-enterprise core system for general insurance, also available in a legacy desktop edition.

Key Features

Insurance setup, claim processing, and claim recovery
Servicing and quotation workflows
Integrated finance and accounting functions

Target Users: General insurance carriers

CHISS (Care Health Insurance System Solution)

Web-enterprise core system for health insurance covering policy administration through claims.

Key Features

Actuary services and quotation tools
Policy administration and claim handling, including guarantee-letter issuance
External TPA (third-party administrator) integration and provider-network management

Target Users: Health insurance carriers

CBISS (Care Broker Insurance System Solution)

Platform for commission-based transactions between insured, broker, and insurer, with a separate reinsurance module.

Key Features

Broker setup, quotation, and policy processing on the insurance side
Facultative and treaty arrangement handling on the reinsurance side
Claim processing, administration, and finance/accounting for both sides

Target Users: Insurance brokers and reinsurance brokers

Core Collaboration Suite

A set of connective and digital services layered on top of the three core systems.

Key Features

Middleware linking mobile-app touchpoints to CARE's core applications
Document management with e-signature and QR-code security, plus electronic policy documents (ePolicy)
Web B2B portal for brokers and leasing companies to self-issue certificates, an agent portal, a BI data warehouse, and Sharia surplus-distribution automation for takaful clients

Target Users: Insurers, brokers, leasing companies, and agents already running CARE's core systems

Program Maintenance, ASP, Outsourcing & Disaster Recovery

Supporting services sold alongside the core platforms: post-implementation program maintenance, hosted Application Service Provider (ASP) access, outsourced operations, and a cloud-based Disaster Recovery Center for backup and business continuity.

Target Users: Existing CARE core-system customers

At a Glance

Founded: 2006
Headquarters: Jakarta, Indonesia
Employees: 51-200

Category & Focus

Category: Core Administration
Subcategories: Policy Administration Claims Management Billing & Accounting
Insurance Verticals: P&C Commercial Health Reinsurance
Target Customers: Carriers, Brokers, Reinsurers, TPAs

Customers

Zurich Insurance
Mandiri AXA Insurance
Sompo Insurance
Ciputra Life
PLN Insurance (PT Asuransi Perisai Listrik Nasional)

roughly 60 insurance-sector clients in Indonesia, spanning insurance-owned banks, joint-venture insurers, publicly listed insurers, health insurers, takaful insurers, and overseas insurers