Overview
Alpaca is a Vietnam-based insurance technology company that provides a cloud-native core insurance platform for non-life insurers and digital insurance distributors across Southeast Asia. The company was established in 2020, evolving from Unicorn Solutions (founded 2014), which had served as a technology subcontractor delivering digital transformation projects for major Vietnamese and Singaporean insurers. In January 2025, Alpaca was officially acquired by TPIsoftware Corporation, a Taiwan-based software company specializing in AI and digital transformation, marking a new phase of expansion across Asia.
Alpaca's platform covers the complete non-life insurance policy lifecycle -- from product design, rating, and quotation through policy management, claims, reinsurance, CRM, finance, and reporting. Built as an Insurance-as-a-Service (IaaS) model, the platform enables carriers and insurtechs to launch new digital insurance products rapidly without requiring custom development, positioning Alpaca as a core system of record for non-life insurers modernizing legacy infrastructure.
The company has delivered projects for prominent Vietnamese insurers including Bao Viet and Bao Minh, as well as Singapore-based insurtech companies including MyInsurer, Singlife, Zensur, and 360F. In 2025, Alpaca formed a strategic partnership with VDI (Viet Digital Investment) to co-develop domestically-focused digital insurance infrastructure meeting international standards.
Products & Services
Alpaca Core Insurance Platform
A fully integrated insurance core system supporting the end-to-end non-life insurance lifecycle. Highly configurable to support diverse product types without custom coding.
Key Features
- Product Builder for configuring personalized insurance products with flexible rating rules
- Rating and Rule Engine for customizable premium calculation and underwriting rules
- Full Policy Management lifecycle (quote, bind, endorse, renew, cancel)
- Claims Management with FNOL, surveyor mobile apps, workflow, and real-time dashboards
- Reinsurance Module for treaty and facultative tracking and settlement
- CRM integrated into policy lifecycle
- Finance and Accounting with reporting and reconciliation
- Business Intelligence dashboards and analytics
Target Users: Non-life insurance carriers, digital insurers, insurtechs
Auto Claim Platform
Mobile-enabled claims management for motor insurance with end-to-end workflow.
Key Features
- FNOL intake and assignment
- Field surveyor mobile app
- Settlement processing
- Garage repair management integration
Target Users: Motor insurance carriers and MGAs
Health Claim Platform
Claims management for accident, travel, and health insurance lines.
Key Features
- Accident, travel, and healthcare claim workflows
- TPA integration
- Hospital fee guarantee processing
Target Users: Health and accident insurance carriers, TPAs
Sales Platform (Omnichannel Distribution)
A distribution front-end enabling multi-channel insurance sales.
Key Features
- Agent, broker, and direct sales channels
- Standardized quotation-to-policy workflows
- Multi-product support
- White-labeling for digital distribution partners
Target Users: Carriers, insurtechs, digital distributors
At a Glance
- Headquarters
- Ho Chi Minh City, Vietnam (offices also in Hanoi)
- Employees
- 51-200
- Funding
- Acquired
Category & Focus
- Category
- Core Administration
- Subcategories
- Policy Administration Claims Management Rating Engine Reinsurance Technology
- Insurance Verticals
- P&C Personal P&C Commercial Health Specialty/E&S
- Target Customers
- Carriers, MGAs/MGUs, TPAs
Customers
- Bao Viet (Vietnam -- major national insurer)
- Bao Minh (Vietnam -- national insurer)
- Bao Long (Vietnam)
- BSH (Vietnam)
- ABIC (Vietnam)
- GIC (Vietnam)
- SHB (Vietnam)
- MyInsurer (Singapore)
- Singlife (Singapore)
- Zensur (Singapore)
- 360F (Singapore)
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Last updated: 2026-04-02