Taktile
The Agentic Decision Platform for Financial Institutions
Overview
Taktile is a decision automation platform for financial institutions combining AI, business rules, and human judgment to enable safer, smarter automated decisions across the customer lifecycle. Founded in 2020 and headquartered in Berlin with offices in London and New York, the company serves banks, fintechs, and insurers globally with a purpose-built platform that reduces manual risk work while maintaining regulatory compliance and human control over AI-driven decisions.
The platform is delivered as a low-code SaaS application designed for risk, compliance, and underwriting professionals to build, test, and deploy decision logic without requiring engineering resources. Taktile integrates with major banking and insurance systems including Guidewire, Duck Creek, and Salesforce, alongside data partners like Plaid, Equifax, and Experian, enabling comprehensive context for decision-making.
With USD 78.7M in total funding and a Series B of USD 54M closed in February 2025, Taktile serves notable customers including Allianz, Monzo, Mercury Bank, and multiple fintechs. The company has demonstrated measurable impact: customers report 75% reduction in false positives (Finom), 50% reduction in manual claims work (Rhino + Jetty), and 98%+ faster decision processing (Mercury Bank). Taktile maintains G2 Category Leader status in Decision Management Platforms.
Products & Services
Decision Engine
AI-native decision strategy builder that enables risk experts to configure automated decision flows combining machine learning models, business rules, and human validation gates.
Key Features
- Low-code workflow builder for non-technical users
- Machine learning model integration and management
- Business rule engine with audit trails
- Human-in-the-loop validation gates
Target Users: Risk analysts, compliance officers, underwriting managers
AI Agent Manager
Purpose-built AI agents for financial institutions that handle specialized decision logic across onboarding, credit assessment, fraud detection, claims processing, and compliance workflows.
Key Features
- Pre-built agents for KYC, underwriting, AML, and claims
- Specialized decision logic for regulated workflows
- Compliance-aligned decision tracking
- Real-time decision monitoring and alerts
Target Users: Financial services teams managing regulated processes
Case Manager
Integrated case management system with team collaboration features for handling exceptions, reviews, and escalations that require human judgment.
Key Features
- Exception handling and review workflows
- Team collaboration and case routing
- Audit trails for regulatory compliance
- Integration with decision engine outputs
Target Users: Risk and compliance teams, underwriting departments
Context Layer
Unified data platform that consolidates customer data from multiple sources (Plaid, Socure, Equifax, Experian, TransUnion, LexisNexis, Creditsafe) to enable comprehensive context for decision-making.
Key Features
- Multi-source data aggregation
- Data enrichment and verification
- Privacy-compliant data handling
- Real-time data integration
Target Users: Underwriters, risk teams, compliance departments
Enterprise-Grade Infrastructure
Mission-critical, regulated infrastructure designed for financial services compliance including SOC 2 certification, audit trails, encrypted data handling, and data sovereignty support across AWS, Azure, and GCP.
At a Glance
- Founded
- 2020
- Headquarters
- Berlin, Germany
- Employees
- 201-500
- Funding
- Series B
Category & Focus
- Category
- Decision Management & Automation
- Subcategories
- AI-Powered Underwriting Risk Assessment Claims Processing Automation
- Insurance Verticals
- P&C Life & Annuity Health
- Target Customers
- Carriers, Banks, Fintechs, MGAs
Customers
- Allianz (insurance)
- Monzo (fintech)
- Mercury (bank)
- Younited (fintech)
- Texas Trust (bank)
- Kueski (fintech)
- Finom (fintech)
- Rakuten Bank
Last updated: 2026-06-17