Overview
Qlaims is a loss recovery insurance MGA serving businesses and homeowners in the United Kingdom, distributing through broker networks including the Acturis eTrade platform. The company holds FCA authorisation and operates a technology subsidiary, QlaimsTech Ltd, to develop and maintain its digital claims platform.
Qlaims underwrites loss recovery insurance for property damage under its MGA authority, with capacity provided through private investment-backed arrangements. CILA-accredited loss adjusters handle claims in-house from notification through to final settlement, covering commercial and household lines. Products are available through the Acturis eTrade scheme, giving brokers direct access to quote and bind.
The company pairs its underwriting operation with technology tools -- QlaimStream for live video triage and remote visual assessment, and QlaimsTrak for real-time claims tracking -- reducing time-to-settle by enabling remote inspections without requiring an assessor on site. Qlaims was named in the Insurtech Insights Future50 Europe list and has raised USD 6.03M in private investment.
Products & Services
Loss Recovery Insurance -- Commercial
Property damage loss recovery for businesses. Covers preparation of claims, loss mitigation, interim payment requests, independent adjustment by CILA-accredited professionals, and contractor coordination.
Key Features
- Claims preparation and submission to insurer
- Interim payment management
- Independent adjustment by CILA-accredited staff
- Contractor and supplier coordination
Target Users: UK businesses with commercial property exposure
Distribution: Acturis eTrade; wholesale broker network
Loss Recovery Insurance -- Household
Household loss recovery insurance product for personal lines, launched on Acturis eTrade in 2026.
Key Features
- Loss recovery support for property damage
- Claims tracking via QlaimsTrak portal
- Remote visual assessment via QlaimStream
Target Users: UK homeowners and residential policyholders
Distribution: Acturis eTrade; broker distribution
QlaimStream
Live video and remote visual assessment platform for real-time claims triage, risk surveys, and visual evidence collection. Built on a partnership with SightCall visual assistance technology.
Key Features
- Voice/video streaming for claims triage
- Remote inspection without on-site visit
- Visual evidence capture for claim files
Target Users: Brokers and insurers using Qlaims claims services
Distribution: Bundled with claims management services
QlaimsTrak
Cloud-based 24/7 claims tracking portal providing policyholders with real-time visibility into claim progress from notification to settlement.
Key Features
- Real-time status updates throughout claim lifecycle
- 24/7 access via web portal
- Communication channel between claimant and adjuster
Target Users: Policyholders with active Qlaims claims
Distribution: Included with all Qlaims claims management services
Drones on Demand
Specialist drone inspection services supporting loss assessment and property surveys for complex or high-value claims.
Target Users: Brokers and insurers requiring aerial assessment capability
Distribution: Offered as part of claims management engagement
After The Event Insurance
Professional indemnity coverage for claims support services.
Target Users: Businesses and individuals requiring insurance for claims-related professional advice
Distribution: Direct and broker
U-Quote
Quotation system for brokers and distribution partners to access Qlaims insurance products.
Target Users: Insurance brokers
Distribution: Broker-facing platform
At a Glance
- Founded
- 2017
- Headquarters
- London, United Kingdom
- Employees
- 11-50
Category & Focus
Last updated: 2026-06-08