NEO Seguradora
Digital auto, pet, and residential insurance carrier operating under Brazil's SUSEP Regulatory Sandbox
Overview
NEO Seguradora is a direct-to-consumer digital carrier offering auto, pet, and residential insurance to customers across Brazil. Founded in September 2021 and headquartered in Sao Paulo, the company was approved under the second edition of SUSEP's Regulatory Sandbox -- a program by Brazil's insurance regulator (Superintendencia de Seguros Privados) aimed at fostering innovation and broadening insurance access.
The company's operations are fully digital, with customers accessing quotes, purchasing policies, managing coverage, and filing claims through NEO's mobile app, website, and WhatsApp support channel. Its auto insurance product uses telematics to monitor driving behavior in real time, enabling individualized risk assessment and pricing. This approach allows NEO to offer auto insurance at approximately 30% lower cost compared to traditional market pricing while maintaining comprehensive coverage.
NEO Seguradora is privately held and bootstrapped. Its customer service record includes a 100% complaint response rate in H1 2026 with a 78.9% resolution rate, as tracked on Reclame Aqui, Brazil's largest consumer complaints platform.