Lynk

Complaint management and corrective action software for regulated industries

Compliance & Regulatory Established Bootstrapped

Overview

Lynk Software is a compliance and complaint management software provider serving insurance carriers and other regulated industries. Founded in 1970, the company develops Everest, a centralized complaint management and corrective action tracking platform designed to help organizations manage customer complaints, meet regulatory requirements, and drive process improvement.

Everest is delivered as a SaaS platform (Everest Hosted Cloud SaaS, launched in 2008) and supports multi-industry compliance frameworks including CFPB, HIPAA, and FDA standards. The platform provides customizable workflows, advanced reporting with a query builder, and a dedicated module for call center and customer service environments (Everest In-Touch).

Lynk Software remains privately held and bootstrapped. The company primarily targets mid-size and large insurance carriers and financial services firms with complex complaint tracking and regulatory reporting needs.

Products & Services

Everest Complaint Management and Corrective Action Software

A centralized platform for tracking and resolving customer complaints and corrective actions across the full complaint lifecycle. Helps organizations maintain regulatory compliance and convert customer feedback into operational improvements.

Key Features

Centralized complaint intake and lifecycle tracking
Customizable user interface with built-in administration tools
Custom reporting via query builder and advanced analytics
Industry compliance support (CFPB, HIPAA, FDA)
SaaS and private hosted deployment options

Target Users: Insurance carriers, financial services organizations, healthcare providers, manufacturers

Everest In-Touch

A complaint tracking module built for call center and customer service teams, enabling front-line staff to log and track customer complaints at the point of contact.

Key Features

Point-of-contact complaint capture
Integration with core Everest platform
Designed for high-volume customer service environments

Target Users: Customer service and call center teams within insurance carriers and financial services firms

Everest Hosted Cloud SaaS

The cloud-hosted deployment of the Everest platform, available since 2008. Allows organizations to access complaint management capabilities via SaaS without managing on-premise infrastructure.

Key Features

Cloud-hosted multi-tenant access
Reduced infrastructure overhead
Same feature set as on-premise Everest

Target Users: Organizations preferring managed cloud deployment

At a Glance

Founded: 1970
Headquarters: Scottsdale, Arizona, USA
Employees: 1-10
Funding: Bootstrapped

Category & Focus

Category: Compliance & Regulatory
Subcategories: Complaint Management Corrective Action Tracking Regulatory Reporting
Insurance Verticals: P&C Commercial Life & Annuity Health Group Benefits
Target Customers: Carriers