GENPACT
Global professional services and technology company delivering AI-driven transformation for insurance carriers, reinsurers, and brokers.
Overview
Genpact is a global professional services and technology company specializing in digital transformation, AI, analytics, and business process management. Founded in 1997 as a business process unit within GE Capital, Genpact became independent in 2005 and is now listed on the NYSE under ticker G. The company employs more than 125,000 people across 30+ countries and generated USD 5.08 billion in revenue in 2025.
For the insurance industry, Genpact provides end-to-end transformation services spanning underwriting, claims, policy administration, compliance, and customer experience. The company serves 800+ global clients, with more than 83,000 professionals trained in data and analytics. Notable insurance clients include Liberty Specialty Markets, The Standard, and Aon.
In 2025 Genpact launched its Service-as-Agentic-Solutions platform and Genpact Insurance Policy Suite, positioning the company at the leading edge of autonomous, AI-driven insurance operations. It has been recognized as a Leader by ISG, Nelson Hall, Everest Group, and Avasant.
Products & Services
Genpact Insurance Policy Suite
AI-powered submission clearance and policy administration solution for commercial and specialty insurance, built on Microsoft Azure AI Foundry Models. Launched in 2025.
Key Features
- Up to 90% touchless submission clearance
- 50% reduction in processing costs
- 75% reduction in cycle time
- Handles commercial and specialty lines end-to-end
Target Users: Commercial and specialty insurance carriers
Service-as-Agentic-Solutions
Autonomous AI agent platform launched February 2025 enabling end-to-end, lights-out insurance operations for claims, underwriting, and back-office functions.
Key Features
- Industry-specific semantic layers for insurance
- Fully autonomous operational models
- Integrates with existing core systems
- Supports claims, underwriting, and administrative workflows
Target Users: Carriers, reinsurers, and brokers seeking AI-driven automation
Cora AI Platform
Genpact's core AI platform that integrates machine learning, natural language processing, and automation into insurance workflows.
Key Features
- ML and NLP for document processing and decision automation
- Configurable for underwriting, claims, and compliance
- REST API integrations with major platforms
Target Users: Carriers and brokers modernizing core workflows
Insurance BPO Services
End-to-end business process outsourcing covering the full insurance value chain.
Key Features
- Underwriting and actuarial process outsourcing
- Claims management and adjudication
- Policy administration and servicing
- Finance and accounting for insurers
- Risk and compliance management
- Customer experience transformation
Target Users: Global carriers, reinsurers, and brokers
At a Glance
- Founded
- 1997
- Headquarters
- New York, New York, USA
- Employees
- 1000+
- Funding
- Public
Category & Focus
- Category
- Data & Analytics
- Subcategories
- Business Process Outsourcing Claims Technology Underwriting & Risk Core Administration AI / Machine Learning
- Insurance Verticals
- P&C Commercial Life & Annuity Health Specialty/E&S Reinsurance
- Target Customers
- Carriers, Brokers, MGAs/MGUs, Reinsurers
Customers
- Liberty Specialty Markets
- The Standard
- Aon
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Last updated: 2026-04-10