Daisee

AI-powered voice analytics and quality assurance for insurance contact centers

Compliance & Regulatory Growth Series A

Overview

Daisee is a compliance monitoring and quality assurance platform for insurance carriers and contact center operators. Based in Sydney, Australia, the company develops AI-driven software that analyzes customer and agent interactions to automate QA workflows, detect compliance gaps, and surface conduct and performance insights. The platform addresses insurance-specific regulatory requirements across APAC markets, with operations also in North America.

The platform transcribes calls using speech-to-text processing at 90%+ accuracy and applies natural language processing and semantic analysis to score interactions for compliance adherence, script accuracy, and agent conduct. Its Essence module identifies customer intent, emotional signals, and behavioral patterns at scale. The solution is delivered as SaaS with REST API integrations to major contact center platforms including Genesys and Microsoft environments.

Daisee raised AU$8.8M in a Series A round in March 2018 led by Alium Capital, with participation from Westpac Banking and Microsoft for Startups. Named customers include Petsure, BizCover, NobleOak, and Teachers Mutual Bank, with documented outcomes including a 22% increase in customer satisfaction at MYOB.

Products & Services

Voice Analytics & Quality Assurance Platform

Core AI-powered platform that analyzes 100% of customer and agent calls for compliance monitoring and quality assurance. Replaces manual sampling with automated scoring, flagging, and prioritization of interactions aligned to regulatory and internal conduct requirements.

Key Features

Automated compliance scoring against regulatory and internal conduct rules
Sentiment analysis and script adherence tracking
Agent performance metrics with team-level and individual dashboards

Target Users: Insurance carriers, contact center managers, compliance teams

Essence

AI module that analyzes calls to establish customer intent, emotional signals, and behavioral patterns. Used for customer journey analysis, predictive risk assessment, and trend identification.

Key Features

Semantic analysis of meaningful phrases to identify customer intent
Emotional signal detection and behavioral pattern recognition
Trend reporting for team and organizational insights

Target Users: Contact center quality and analytics teams

Call Transcription Service

Automated speech-to-text transcription service processing, analyzing, and interpreting calls with 90%+ accuracy. Supports multiple audio formats and integrates with existing contact center platforms as a foundation layer for QA and compliance workflows.

Key Features

High-accuracy transcription across diverse accents and audio conditions
Multi-format audio file support
Integration with downstream analytics and compliance modules

Target Users: Contact center operations and QA teams

Agent Productivity Suite

Performance management toolset providing coaching workflows, skill assessment, and targeted training recommendations based on call analysis data.

Key Features

Individual and team performance scorecards
Coaching workflow automation with call-level evidence
Skill gap identification and training prioritization

Target Users: Contact center supervisors and training managers

Insurance Services Solution

Vertical solution for insurance carriers and service providers addressing compliance monitoring, vulnerability detection, and risk assessment specific to insurance industry regulatory requirements.

Key Features

Insurance-specific compliance rule configuration
Vulnerable customer detection and flagging
Risk and conduct reporting for regulatory obligations

Target Users: Insurance compliance officers, contact center operations

At a Glance

Founded: 2017
Headquarters: Sydney, NSW, Australia
Employees: 11-50
Funding: Series A

Category & Focus

Category: Compliance & Regulatory
Subcategories: Quality Assurance Voice Analytics Conduct Monitoring Call Scoring
Insurance Verticals: P&C Personal P&C Commercial Life & Annuity Specialty/E&S
Target Customers: Carriers, TPAs