ACTIVEOPS USA
AI-powered decision intelligence for service operations in banking, insurance, and healthcare
Overview
ActiveOps is a decision intelligence company delivering AI-powered SaaS solutions that help service operations teams in banking, insurance, healthcare, and business process services make better decisions in real time. Co-founded in 2005 by Richard Jeffery and Neil Bentley, the company is listed on the London Stock Exchange AIM market (ticker: AOM) and operates globally from its Reading, UK headquarters with offices in Ireland, USA, Canada, Australia, India, and South Africa.
For insurance organizations, ActiveOps enables real-time insights across claims processing, underwriting operations, and policy servicing, releasing hidden capacity to reduce costs, improve SLA adherence, and enhance customer experience. The platform is underpinned by 15+ years of operational intelligence data and a proven AOM (Active Operations Management) methodology that transforms operations leaders into data-driven decision makers.
ActiveOps has demonstrated strong financial momentum, reporting 45% revenue growth in H1 FY2026 to GBP 20.8M and ARR growth of 55% to GBP 40.6M (as of September 2025). The company expanded its footprint significantly with the acquisition of Enlighten -- an operational excellence software provider -- in June 2025 for up to USD 21.5M, extending its reach in North America and Asia Pacific.
Products & Services
ControliQ
Flagship capacity planning and operations management platform that releases hidden capacity and optimizes people and skills for service operations leaders. ControliQ Series 4, launched January 2025, incorporates advanced AI and machine learning features.
Key Features
- AI-driven capacity planning and demand balancing
- Real-time hidden capacity discovery and rebalancing
- Skills inventory automation across tasks and people
- Intra-day workload rebalancing between teams
- Team performance and productivity tracking
- Virtual Coach (AOM Inside) for ongoing optimization guidance
Target Users: Service operations leaders in banking, insurance, healthcare, and BPS
CaseworkiQ
SLA management platform for organizations managing heavy caseloads, providing real-time visibility and automated forecasting to prevent SLA breaches.
Key Features
- Real-time case effort analysis and performance metrics
- Automated forecasting and case distribution balancing
- Live SLA status monitoring and at-risk case alerts
- Case flow visualization with handoff and rework tracking
- Single performance metric across different work types
- Bottleneck identification and capacity redeployment
Target Users: Claims, underwriting, and policy servicing teams in banking, insurance, and healthcare
WorkiQ
Employee activity monitoring solution providing ethical insight into when, where, and how people work, supporting both performance management and employee well-being.
Key Features
- Real-time activity and application usage data
- Remote and hybrid workforce visibility
- Work pattern and location analytics
- Integration with ControliQ operations management workflow
Target Users: Operations leaders managing hybrid and remote service teams
Enlighten (Acquired June 2025)
Operational excellence software and services provider acquired for up to USD 21.5M. Enlighten delivers analytics tools and operational improvement methodology, extending ActiveOps capabilities in organizational transformation with particular strength in North America and Asia Pacific.
Target Users: Enterprise service operations in financial services, insurance, and healthcare
At a Glance
- Founded
- 2005
- Headquarters
- Reading, United Kingdom
- Employees
- 201-500
- Funding
- Public (AIM: AOM)
Category & Focus
- Category
- Operations & Workflow
- Subcategories
- Workforce Management Decision Intelligence Capacity Optimization SLA Management Employee Activity Monitoring
- Insurance Verticals
- P&C L&A Health
- Target Customers
- Carriers, BPOs, Healthcare Payers, Banks
Customers
- Nationwide (10% productivity uplift, 160,000 hours shared between teams, 1,500 employees upskilled)
- Elevance Health
- TD Bank
- Xchanging (insurance BPO -- improved forecasting and reduced overtime costs)
Last updated: 2026-04-02