# ZOA Suite

> Unified communication platform for insurance brokerages

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Valencia, Spain |
| Founded | 2024 |
| Stage | Startup |
| Employees | 11-50 |
| Funding | Bootstrapped |

## Overview

ZOA Suite is a customer engagement and communication management platform for insurance brokerages, targeting the P&C market in Spain. The company was founded in Valencia by Alejandro Martinez Catala and Jose Manuel Ausin Azofra, specifically addressing the communication fragmentation problem that small and mid-sized brokerages face when managing clients across multiple channels.

The platform centralizes email, WhatsApp, and VoIP calls into a single unified inbox tailored to insurance brokerage workflows. AI-powered routing assigns conversations to agents by insurance type, specialty, and current workload. Automated classification sorts incoming requests into claims, renewals, and general inquiries, while built-in suggested response templates reduce manual drafting. The platform also integrates with ERP systems used by brokerages and provides real-time analytics on response times and pending conversation queues.

Founded around 2024 and operating on a bootstrapped basis, ZOA Suite serves more than 50 insurance brokerages across Spain. A published case study from customer Insurcab Vima Segur reports more than 50% reduction in response times, the ability to handle three times more conversations, and over two hours of daily time savings per agent.

## Products & services

### ZOA Suite Platform

A unified communication inbox integrating WhatsApp, email, and VoIP calls in a single workspace designed for insurance brokerage operations.

**Key features:**

- Consolidated multi\-channel inbox \(WhatsApp, email, VoIP phone\)
- AI\-powered conversation routing by insurance type, agent specialty, and workload
- Automated classification of conversations as claims, renewals, or general inquiries
- Urgency detection with smart agent assignment
- Task automation, reminders, and assignment management
- Real\-time analytics on pending conversations and response times
- AI\-suggested response templates to reduce manual handling
- ERP system integration

*Target users:* Insurance brokerages managing high volumes of client communications across multiple channels

## Category & focus

- Subcategories: Communication Management, AI\-Powered Routing, Channel Integration
- Insurance verticals: P&C Commercial
- Target customers: Brokers

## Notable customers

- Insurcab Vima Segur

## Links

- Website: <https://zoasuite.com>
- Directory profile: <https://insurtechlist.com/companies/zoa-suite/>
- Blog: <https://zoasuite.com/blog>

---

*Last updated: 2026\-07\-15*