# WestFax > HIPAA\-compliant cloud fax and intelligent document processing for healthcare and insurance workflows ## At a glance | Field | Value | | --- | --- | | Category | Document Management | | Type | Solutions Provider | | Region | NA | | Headquarters | Centennial, Colorado | | Founded | 1999 | | Stage | Established | | Employees | 51-200 | | Funding | Bootstrapped | ## Overview WestFax is a cloud fax and document processing solutions provider serving health insurers, life insurance carriers, and claims processors. The company operates a HIPAA-compliant platform built on the largest time-division multiplexing fax infrastructure globally, with multiple data centers supporting high-volume batch document exchange for regulated industries. The platform delivers cloud fax, fax-to-email, print-to-fax, and REST/SOAP API integrations for enterprise workflow systems. In February 2026, WestFax expanded into AI-powered intelligent document processing with the launch of WestFax Comprehend, which applies optical character recognition and FHIR-aligned classification models to automate medical document intake, extraction, and routing for health insurers and claims operations. Founded in 1999 and headquartered in the Denver metro area, WestFax is a bootstrapped, privately held company. Its customer base includes enterprise organizations such as McKesson, Blue Cross Blue Shield, and the American Medical Association, with documented integrations across major EHR platforms and cloud storage providers. ## Products & services ### HIPAA Compliant Cloud Fax Platform Enterprise cloud fax service with HIPAA Business Associate Agreement (BAA) compliance. Supports send and receive fax, fax-to-email, email-to-fax, and web portal access for organizations handling protected health information. **Key features:** - HIPAA BAA compliance with SOC 2 and HITRUST r2 certification - Multiple delivery methods: email, web portal, API, SFTP, Azure Blob, and SharePoint - Document format support: PDF, TIFF, MS Word, Excel, PowerPoint, RTF, PNG, JPG, GIF *Target users:* Health insurers, life insurance carriers, claims processors, healthcare organizations ### Enterprise Fax API REST and SOAP APIs enabling programmatic fax send and receive within enterprise applications. Supports advanced capabilities including webhooks, user provisioning, reporting, and contact management. **Key features:** - REST and SOAP API endpoints with comprehensive documentation - Webhooks and provisioning for automated workflows - SSO integration with Microsoft, Azure, Google, Okta, OneLogin, and SAML providers *Target users:* IT and integration teams at carriers, TPAs, and health systems ### WestFax Comprehend AI-powered Intelligent Document Processing platform launched in February 2026. Automates the intake, classification, extraction, validation, and routing of medical documents received via fax or digital channels. **Key features:** - Automatic document classification and data extraction using OCR and AI - FHIR\-aligned classification models for medical document types - Urgent request detection and intelligent routing rules - Native connectors for Hyland OnBase, AWS S3, Azure Blob Storage, Google Cloud Storage, and Dropbox *Target users:* Health insurers, claims processors, EHR\-integrated care networks ### Print\-to\-Fax Driver Software driver enabling fax transmission from any desktop application via the operating system print menu, without requiring a dedicated fax client. *Target users:* Office users at insurance and healthcare organizations ### Mobile Applications Native iOS and Android applications for sending, receiving, and signing documents on mobile devices. *Target users:* Field agents, adjusters, and remote staff at insurance organizations ### MFP and MFD Connectors Native faxing integration for multifunction printers and digital devices. Certified connectors are available for Xerox, HP, Canon, Kyocera, Konica Minolta, and Lexmark devices. *Target users:* Office and operations teams at carriers and health insurers ## Category & focus - Subcategories: Cloud Fax, Intelligent Document Processing, API Integrations - Insurance verticals: Health, Life & Annuity, P&C Commercial, Group Benefits - Target customers: Carriers, TPAs ## Notable customers - McKesson - Blue Cross Blue Shield - American Medical Association - Xerox ## Links - Website: - Directory profile: - Blog: - Careers: - Linkedin: - Press/news: - Documentation: --- *Last updated: 2026\-05\-18*