# Verint > AI\-powered customer experience automation for insurance contact centers ## At a glance | Field | Value | | --- | --- | | Category | Customer Engagement | | Type | Solutions Provider | | Region | NA | | Headquarters | Melville, New York, USA | | Founded | 1994 | | Stage | Enterprise | | Employees | 1000+ | | Funding | PE-Backed | ## Overview Verint is a customer experience (CX) automation platform provider serving insurance carriers and other large enterprises. The company offers AI-powered bots and analytics tools that automate contact center operations, agent performance management, and customer interactions across voice, digital, and back-office channels. The platform is built around the Da Vinci AI engine, which integrates Verint's proprietary models with third-party large language models. Products are delivered via a cloud-native, open architecture that connects to existing contact center, CCaaS, and CRM systems. Core capabilities include workforce management, quality management, speech analytics, fraud detection on FNOL calls, and real-time agent coaching. Verint serves approximately 10,000 organizations across 175+ countries, including more than 80 of the Fortune 100. In November 2025, private equity firm Thoma Bravo completed a USD 2 billion acquisition of Verint and merged the company with its portfolio company Calabrio to create a combined AI-powered CX platform. Annual revenue exceeds USD 900 million, and AI-related ARR reached USD 354 million in fiscal year 2025. ## Products & services ### Verint Open Platform Cloud-native, open CX automation platform integrating AI, analytics, and workflow automation across contact center, back-office, and digital channels. Built around the proprietary Da Vinci AI engine. **Key features:** - Open architecture connects to existing enterprise contact center and CRM systems - AI\-powered bots for quality, coaching, scheduling, knowledge, and data insights - Supports voice, digital, back\-office, and mobile channels *Target users:* Enterprise carriers and financial institutions ### Da Vinci AI Verint's proprietary AI technology that integrates commercially available large language models alongside Verint's own models to power all platform bots and analytics. **Key features:** - Integrates third\-party LLMs including OpenAI models - Powers automated scoring, coaching, and forecasting across the platform - Enables explainable AI outputs for compliance\-sensitive use cases *Target users:* Insurance contact center operations and compliance teams ### Workforce Management AI-driven forecasting and scheduling to match staffing to demand across channels, with employee schedule flexibility tools. **Key features:** - AI\-powered demand forecasting across voice and digital queues - Timeflex Bot for agent\-driven schedule flexibility - Real\-time adherence monitoring and capacity optimization *Target users:* Insurance contact center managers and operations teams ### Quality Bot \(Automated Quality Management\) AI-powered bot that automatically evaluates 100% of agent interactions against scoring rules, replacing manual sampling with continuous monitoring. **Key features:** - Full\-population scoring across all calls and digital interactions - Configurable compliance and performance scoring criteria - Integration with speech analytics for interaction review *Target users:* Quality assurance and compliance teams at insurance carriers ### Trust Bot Behavioral analytics and explainable AI for fraud detection in contact centers, specifically designed for First Notification of Loss (FNOL) calls. **Key features:** - Analyzes voice interactions for behavioral fraud signals - Patented analytics operate passively without disrupting the customer conversation - Delivers explainable risk scores for claims operations review *Target users:* Claims fraud teams at P&C carriers ### Speech Analytics Near-real-time analysis of voice interactions with employee performance scorecards, call visualization, and screen recording integration. **Key features:** - Near\-real\-time transcription and topic detection - Employee performance scorecards and trend analysis - Anomaly detection across large call volumes *Target users:* Claims and service center managers at insurance carriers ## Category & focus - Subcategories: Contact Center AI, Workforce Management, Speech Analytics, Quality Management, Fraud Detection - Insurance verticals: P&C Personal, P&C Commercial, Life & Annuity, Health - Target customers: Carriers, TPAs ## Notable customers - Guardian Life \-\- 20% productivity improvement, 20% reduction in call volume, 10\-15% back\-office capacity gain, and 30% overtime reduction - IAG \-\- 40% increase in digital channel interactions and 20% reduction in call handling times - Wesleyan \-\- 20% cost savings in underwriting operations - AXA - Top U\.S\. insurance company \(unnamed\) \-\- USD 13 million multi\-year deal across 6,500\+ agents ## Links - Website: - Directory profile: - Press room: - Da vinci ai: - Our company: - Insurance solutions: --- *Last updated: 2026\-05\-18*