# Uniksystem > AI\-powered low\-code BPM platform for insurance claims automation and compliance ## At a glance | Field | Value | | --- | --- | | Category | Insurtech Infrastructure | | Type | Solutions Provider | | Region | EMEA | | Headquarters | Carnaxide, Lisbon, Portugal | | Founded | 2005 | | Stage | Growth | | Employees | 11-50 | | Funding | Bootstrapped | ## Overview Uniksystem is a low-code Business Process Management (BPM) platform provider based in Portugal that serves carriers, financial institutions, and enterprise clients in the insurance, banking, and public sector markets. The company's platform automates high-volume operational workflows including insurance claims processing, regulatory compliance reporting, HR self-service, and finance operations through a graphical drag-and-drop editor that requires minimal coding. The Unik Low-Code BPM Platform is built on Java infrastructure and supports deployment on major cloud providers (AWS, Azure, GCP) as well as on-premise environments. The platform uses AI and machine learning to extract structured data from unstructured documents, emails, and web forms with a claimed 99.9% accuracy rate, applies natural language processing to classify and route items, and supports human-in-the-loop review for edge cases. Hot-deployment capabilities allow updates to production without system downtime. Uniksystem operates as part of JOYN Group, an international IT consortium spanning more than 20 countries with over 500 team members, which provides access to broader market distribution across banking, insurance, services, and public sector clients. The platform processes approximately 90,000 non-compliance cases annually for seven Portuguese banking entities, with documented customers including Banco de Portugal, Equifax, IHG Hotels, and Edenred. The company holds ISO/IEC 27001:2022 certification completed in February 2026 as part of the JOYN Group certification. ## Products & services ### Unik Low\-Code BPM Platform The core platform for designing, orchestrating, and automating end-to-end business workflows through a graphical interface. Business and IT teams can build processes using a drag-and-drop editor without extensive coding; processes can be saved and reused to accelerate development. **Key features:** - AI\-powered data extraction from documents, emails, and web forms - Machine learning\-based document classification and routing using NLP - Human\-on\-the\-loop review for exception handling - One\-click UI builder for adaptable user interfaces - Hot\-deployment for zero\-downtime production updates - Java\-based infrastructure with cloud and on\-premise support *Target users:* Enterprise insurers, financial institutions, and public sector organizations ### Claims Automation A dedicated solution for high-volume insurance claims and complaint processing. The system analyzes and classifies all incoming claims using AI and ML across multiple input channels including physical complaint books, electronic submissions, email, web forms, and letters. **Key features:** - Automated data extraction with 99\.9% accuracy from any document format - NLP\-based claim type classification - Automated routing to appropriate departments - Response generation for standard claim types - Multi\-channel ingestion \(physical, email, web, electronic\) *Target users:* Insurance carriers, financial institutions processing claims and complaints ### Compliance Automation Automates regulatory reporting and non-compliance case management workflows for financial institutions. The platform manages legal reporting, regulatory submissions, and audit trail generation. **Key features:** - Non\-compliance case management for financial entities - Regulatory reporting workflow automation - Processes approximately 90,000 non\-compliance cases annually for seven Portuguese banking entities - Handles over EUR 35 million in credit value annually - Integrated audit trail and documentation *Target users:* Financial institutions, insurance companies with regulatory reporting obligations ### Unikpeople AI \(HR Automation\) A self-service HR platform covering employee lifecycle workflows. **Key features:** - Performance appraisal management - Payroll processing support - Employee self\-service portal - Onboarding workflow automation *Target users:* Enterprise HR departments ### Finance Automation Solutions for procurement, invoice routing, and expense management. **Key features:** - Automated invoice data extraction and validation - Procurement workflow management - Expense routing and approval automation *Target users:* Finance and accounts payable teams ## Category & focus - Subcategories: Low\-Code BPM, Claims Automation, Compliance Automation, Process Automation - Insurance verticals: P&C Commercial, Health, Specialty/E&S - Target customers: Carriers, TPAs ## Notable customers - Banco de Portugal - Banco Finantia - Equifax - IHG Hotels - Edenred - Portuguese government agencies ## Links - Website: - Directory profile: - About: - Claims automation: - Joyn group profile: --- *Last updated: 2026\-05\-18*