# TruVideo

> AI\-powered video capture and messaging platform for insurance underwriting and claims

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Wellesley, Massachusetts |
| Founded | 2015 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | PE-Backed |

## Overview

TruVideo is a video intelligence and messaging platform that serves insurance carriers, claims organizations, and automotive industry clients. The company's insurance product line, TruVideo Clarity, enables remote visual verification of property conditions for underwriters and supports claims teams with guided video documentation to improve accuracy and reduce fraud.

The platform delivers guided video capture, AI-powered analytics, and multi-channel messaging through an embedded SDK, branded mobile apps, and instant capture links. Core capabilities include real-time sentiment analysis, AI-enhanced messaging, automated translations across 52 languages, AR-powered video, and a conversational voice assistant. The platform integrates with major automotive dealer management systems including CDK, VinSolutions, and Reynolds & Reynolds.

Originally built for automotive dealerships, TruVideo expanded into aviation and insurance in May 2026. The company raised a USD 40M Series C round in December 2024, with backing from Bain Capital Ventures, TZP Group, and FM Capital. The insurance vertical targets carriers seeking to reduce underwriting risk exposure and accelerate claims cycles through remote visual documentation.

## Products & services

### TruVideo Clarity \(Insurance\)

A guided video capture platform for insurance carriers that replaces physical inspections with structured remote video submissions from applicants and policyholders.

**Key features:**

- Guided video tours for property underwriting baseline documentation
- Timestamped, verified video submissions for claims damage documentation
- Visual verification to identify pre\-existing conditions and reduce fraud disputes
- Virtual inspection workflow to accelerate claims cycle times

*Target users:* Insurance carriers, underwriting teams, claims adjusters

### TruVideo Core Platform

The underlying AI video intelligence engine used across automotive, aviation, and insurance deployments.

**Key features:**

- AI\-powered noise cancellation and real\-time sentiment analysis
- AI TextPro for message enhancement and smart reply suggestions
- Automated translation across 52 languages with AI\-generated subtitles
- AR\-powered video capabilities
- Payments and estimates functionality
- Conversational voice assistant interface
- Chat and eMPI integration

*Target users:* Dealership service teams, fleet operators, maintenance organizations

### TruVideo AOG \(Aviation\)

Dedicated video documentation and communication platform for aircraft maintenance operations and airworthiness documentation.

**Key features:**

- Maintenance documentation via guided video capture
- Operations communication for aviation service centers
- Integration with aviation maintenance workflows

*Target users:* Aircraft maintenance centers, aviation fleet operators

## Category & focus

- Subcategories: Underwriting & Risk, Customer Engagement
- Insurance verticals: P&C Personal, P&C Commercial
- Target customers: Carriers, TPAs

## Notable customers

- CDK \(automotive OEM platform\)
- Decisiv \(fleet maintenance software\)
- Karmak \(dealership management\)
- VinSolutions \(dealership CRM\)
- Reynolds & Reynolds \(automotive OEM platform\)
- Xtime \(service management\)

## Links

- Website: <https://www.truvideo.com>
- Directory profile: <https://insurtechlist.com/companies/truvideo/>
- Careers: <https://www.truvideo.com/careers>
- Linkedin: <https://www.linkedin.com/company/truvideo>
- Press/news: <https://www.businesswire.com/news/home/20260511835943/en/>

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*Last updated: 2026\-05\-18*