# Totalware > Insurance software for claims, agency management, and policy issuance in the Greek market ## At a glance | Field | Value | | --- | --- | | Category | Claims Technology | | Type | Solutions Provider | | Region | EMEA | | Headquarters | Athens, Greece | | Stage | Established | | Funding | Bootstrapped | ## Overview Totalware is an insurance software provider building claims management, agency and brokerage management, and certificate issuance applications for insurance agencies, brokerages, and claims departments in the Greek P&C market. The company, based in Athens, describes its focus as adapting information systems to each client's specific needs rather than offering a single fixed product. Its products are delivered as web-based applications: ExtClaims handles claims management for adjusters, with role-based access controls, real-time collaboration on a claim file, automated correspondence generation, and a full audit trail; iSoft (also called ExtSoft) covers agency and brokerage management, including certificate and contract issuance, billing, renewals, and commission tracking across a partner network. The company also offers a roadside-assistance application (Road Assist), an e-signature compliance tool for intermediaries, an e-pricing/quoting tool, and a pre-insurance risk assessment tool (InsureCheck). Outside insurance, Totalware separately runs a general IT services business and a telephony division (TotalPBX), licensed by EETT, the Hellenic Telecommunications and Post Commission. Totalware lists more than a dozen Greek insurance-sector clients on its website, including Dallbogg, Autoprotect, Euroins, and EuroProtection. It is a small, long-running, bootstrapped vendor with no external funding or investor history found. ## Products & services ### ExtClaims Web-based claims management application for insurance company claims adjusters. **Key features:** - Role\-based, multi\-dimensional security for per\-user data and function access - Real\-time collaborative claim files, including digital photo upload and distribution - Automated correspondence and branch notifications via a knowledge\-based documentation engine - Full audit trail of data changes, correspondence, and file uploads - Flexible cost calculation and reporting across different deductibles, exportable as PDF or Excel *Target users:* Insurance company claims adjusters ### iSoft / ExtSoft Web-based agency and brokerage management application for issuing policies and managing a network of partner agents. **Key features:** - Certificate and contract issuance with enhanced security - Automated renewal generation and centralized policy cancellation/change management - Billing with customizable coverage selection - Commission structure tracking and hierarchical partner management - Role\-based user permissions with an administrator rights module *Target users:* Underwriters, brokers, agents, and policyholders ### Road Assist Roadside assistance application for insurance customers and drivers. ### E\-Signature Electronic signature compliance tool for insurance intermediaries, addressing regulatory sign-off requirements in policy issuance and claims. ### E\-Pricing Pricing and quoting tool aimed at giving customers more control over quote generation with minimal required information. ### InsureCheck Pre-insurance risk assessment tool used to evaluate risk before a policy is issued. ## Category & focus - Subcategories: Agency & Brokerage Management, Certificate & Contract Issuance, E\-Signature - Insurance verticals: P&C Personal, P&C Commercial - Target customers: Carriers, Brokers, Agents/Agencies ## Notable customers - Ariston Cover - Dallbogg - Autoprotect \(NGN\) - Autodia - GrandCover - Resolute - Insurance Beat - Eurocover - Level - DioDea - EuroProtection - Euroins - Nivis *12\+ named insurance\-industry clients listed directly on the company website* ## Links - Website: - Directory profile: - Contact: - Linkedin: --- *Last updated: 2026\-08\-07*