# Tolk\.ai

> AI\-powered conversational platform for insurance customer engagement

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Montpellier, France |
| Founded | 2019 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Bootstrapped |

## Overview

Tolk.ai is a customer engagement platform offering AI-powered chatbot and conversational AI solutions for insurance carriers, mutual insurers, and brokers. The company, based in Montpellier, France, operates under parent entity The Chatbot Factory SAS (founded 2012) and focuses on P&C, health, home, and mutual insurance sectors.

The core product, Genii, is a no-code agentic AI platform that can be deployed on websites, customer portals, mobile apps, and WhatsApp. It uses a proprietary reasoning engine rather than scripted decision trees, drawing responses from configured knowledge bases (URLs, PDFs, Excel files, images). The platform includes pre-built libraries of 500+ documented insurance questions, MCP-based connectors to CRM and helpdesk tools (Zendesk, Salesforce), and analytics dashboards for tracking conversation outcomes.

Tolk.ai serves 120+ customers across insurance, automotive, e-commerce, government, and hospitality sectors, reporting USD 1.9M in revenue for 2025 with a 17-person team. Customer case studies document outcomes including a 4x conversion increase for automotive insurer Feu Vert and a 56% reduction in inbound phone calls for Entoria.

## Products & services

### Genii Platform

Genii is a no-code agentic AI platform for insurance customer engagement. It replaces scripted chatbots with a reasoning engine that generates responses from configured knowledge sources and integrates with business systems via MCP connectors.

**Key features:**

- Agentic AI reasoning engine with retrieval\-augmented generation \(RAG\) for dynamic, context\-aware responses
- Pre\-built library of 500\+ documented insurance questions and journeys covering P&C, health, home, and mutual insurance
- MCP\-based integrations with Zendesk, Salesforce, and custom web services for ticket creation, data lookups, and CRM handoffs
- Deployment across web, mobile app, customer portal, and WhatsApp channels
- Conversational analytics dashboard showing interaction volumes, resolution rates, and ROI metrics
- Custom Answers module allowing human override for edge cases and escalations

*Target users:* Insurance carriers, mutual insurers, brokers, and multi\-sector enterprises seeking to automate first\-line customer interactions

## Category & focus

- Subcategories: Chatbot, Conversational AI, Customer Self\-Service, Live Chat
- Insurance verticals: P&C Personal, Health, Group Benefits
- Target customers: Carriers, Brokers, MGAs/MGUs

## Notable customers

- Aesio Mutuelle \(French mutual insurance\)
- Feu Vert \(automotive insurance; 4x conversion increase\)
- Entoria \(56% reduction in phone calls\)
- Marseille Airport \(\+11% CSAT improvement\)

## Links

- Website: <https://www.tolk.ai/en>
- Directory profile: <https://insurtechlist.com/companies/tolk-ai/>
- Blog: <https://www.tolk.ai/en/ai-blog>
- Pricing: <https://www.tolk.ai/en/tolk-ai-pricing-get-a-quote-for-a-chatbot-or-livechat>
- Linkedin: <https://www.linkedin.com/company/tolk-ai/>
- Demo/contact: <https://www.tolk.ai/en/tolk-ai-demo-book-a-chatbot-or-live-chat-demo>

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*Last updated: 2026\-06\-29*