# The CareVoice

> Embedded health and wellness solutions for life and health insurers

## At a glance

| Field | Value |
| --- | --- |
| Category | Customer Engagement |
| Type | Solutions Provider |
| Region | APAC |
| Headquarters | Shanghai, China |
| Founded | 2013 |
| Stage | Growth |
| Employees | 51-200 |
| Funding | Series B |

## Overview

The CareVoice is a customer engagement platform for life and health insurers, providing embedded digital health and wellness solutions to carriers across 15 countries in Asia-Pacific, Europe, and North America. Founded in 2013, the company maintains offices in Hong Kong, Shanghai, Singapore, and Paris.

The flagship product, CareVoiceOS, is a healthcare operating system delivered as SaaS with an API-based architecture. The platform provides a pre-built library of configurable health journeys that insurers can adapt to customer segments and deploy across web, mobile, and white-labeled SuperApp channels. Standard go-live is approximately two weeks. An open ecosystem integrates 70+ global and regional digital health service providers, enabling insurers to embed third-party solutions without custom development.

The CareVoice has raised approximately USD 22M across six funding rounds, including a USD 10M Series B in March 2024 led by Apis Insurtech Fund I. Deployments include major global carriers such as Prudential, AXA, MetLife, Cigna, and Generali. Published platform benchmarks include 30-70% increases in monthly active user engagement and 7-15% improvements in policyholder retention for retail life business.

## Products & services

### CareVoiceOS

CareVoiceOS is a healthcare operating system for life and health insurers that provides configurable digital health and wellness engagement. The platform connects insurers with their policyholders through a modular, API-based architecture and pre-built health journey library.

**Key features:**

- Pre\-built configurable health journey library adaptable to customer segments and populations
- Multiple deployment channels including web, mobile, and white\-labeled SuperApp
- Open ecosystem with 70\+ global and local digital health service provider integrations
- Rapid deployment with typical go\-live in two weeks
- Localization support covering language translation and regional regulatory compliance

*Target users:* Life and health insurers seeking to increase policyholder engagement and improve customer retention

## Category & focus

- Subcategories: Policyholder portals, mobile apps, embedded insurance, digital health platforms
- Insurance verticals: Life & Annuity, Health, Group Benefits
- Target customers: Carriers

## Notable customers

- Prudential International Insurance
- AXA Global HealthCare
- MetLife \(360Health platform\)
- Cigna
- Generali

## Links

- Website: <https://www.thecarevoice.com>
- Directory profile: <https://insurtechlist.com/companies/the-carevoice/>
- Careers: <https://www.thecarevoice.com/careers>
- Linkedin: <https://www.linkedin.com/company/the-carevoice-ltd>

---

*Last updated: 2026\-06\-08*