# SZU IT

> Claims management platform for European motor and accident insurance

## At a glance

| Field | Value |
| --- | --- |
| Category | Claims Technology |
| Type | Solutions Provider |
| Region | EMEA |
| Headquarters | Waldkraiburg, Bayern, Germany |
| Stage | Growth |

## Overview

SZU IT is a claims technology provider for European insurance carriers and claims organizations, with a particular focus on motor and accident insurance claims. The company is the technology and development arm of the SZU Group, a services organization specializing in insurance business process management, and operates across Europe with a strong presence in Central and Eastern Europe.

The company develops and operates ISM (Integrated Services Management), a modular software platform covering the claims lifecycle from first notice of loss through settlement, combining workflow automation with AI-assisted tools such as chatbots and pattern-recognition models. Beyond the platform, SZU IT offers loss-adjusting and claims-assessment services, risk surveys, and IT development capacity to insurance clients.

SZU IT is privately held as a subsidiary of the SZU Group; no external funding rounds have been publicly disclosed.

## Products & services

### ISM \(Integrated Services Management\) Platform

A modular business process management platform for the P&C motor and accident claims lifecycle, from first notice of loss through settlement.

**Key features:**

- First notice of loss \(FNOL\) intake and initial claim processing
- Claims assessment and adjustment workflows
- Reserves management and payments processing
- Route optimization for field\-visit scheduling
- AI chatbots and machine learning for automated query handling
- Video assistance for remote inspection and evidence collection
- Real\-time reporting and business\-monitor dashboards

*Target users:* European insurance carriers and claims organizations handling motor and accident claims

### Loss Adjusting & Claims Services

Professional services supporting the claims process, alongside the ISM platform.

**Key features:**

- Complex loss adjusting and damage assessment
- Risk surveys and appraisals
- Abroad claims assistance for cross\-border cases
- IT development and engineering capacity scaling

*Target users:* European insurers and claims organizations needing loss\-adjusting expertise or additional engineering capacity

## Category & focus

- Subcategories: FNOL, Claims Assessment & Adjustment, Workflow Automation
- Insurance verticals: P&C Personal
- Target customers: Carriers, TPAs

## Links

- Website: <https://www.szu-it.com/>
- Directory profile: <https://insurtechlist.com/companies/szu-it/>
- Linkedin: <https://www.linkedin.com/company/szu-it>

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*Last updated: 2026\-08\-13*