# SortSpoke

> AI\-powered document processing that helps insurers achieve 5x faster submission intake while keeping underwriters in control\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Document Management |
| Type | Solutions Provider |
| Region | NA |
| Headquarters | Toronto, Ontario, Canada |
| Founded | 2017 |
| Stage | Growth |
| Employees | 11-50 |
| Funding | Series A |

## Overview

SortSpoke is an AI-powered document processing and automation platform purpose-built for the insurance industry. Founded in 2017 in Toronto, the company helps carriers, MGAs, and BPO partners transform how they handle the vast volume of unstructured insurance documents -- from ACORD forms and loss runs to schedules of values (SOVs) and specialty submissions.

The platform combines proprietary machine learning with large language models (LLMs) in a hybrid approach trained specifically on insurance document types. Unlike general-purpose document AI, SortSpoke recognizes over 450 insurance document types and extracts structured data with deep domain accuracy. Customers report achieving 5x faster submission processing and up to 90% reduction in manual review time.

A defining principle of SortSpoke is human-in-the-loop design. The platform is engineered to keep underwriters in control, providing fully auditable and explainable AI output rather than a black-box result. This approach increases underwriting capacity without requiring additional headcount or outsourcing.

## Products & services

### TriageAI \-\- Submission Triage

Intelligent prioritization and automation of insurance submission intake, triage, and routing for carriers and MGAs.

**Key features:**

- Automated submission intake and routing
- Prioritization logic based on underwriting criteria
- Reduces review times by up to 90%

*Target users:* Underwriters at carriers and MGAs

### Data Extraction

AI-driven extraction from complex insurance documents including ACORD forms (125, 126, 140+), loss run reports, and statements of values (SOVs).

**Key features:**

- Recognizes 450\+ insurance document types
- Structured data extraction with validation
- Supports ACORD standard forms and specialty formats

*Target users:* Underwriting and operations teams

### Insurance Document LLM

Proprietary document LLM trained specifically on insurance forms and data, combining machine learning with large language models for extraction and validation.

**Key features:**

- Insurance\-specific training data
- Hybrid ML and LLM architecture
- Explainable, auditable output with full audit trails

*Target users:* Carriers, MGAs, BPO partners

### Data Enrichment & Pre\-Fill

Automatic enhancement of submission data with verified third-party information.

**Key features:**

- Third\-party data integration
- Pre\-fills structured fields from unstructured sources
- Reduces manual data entry for underwriters

*Target users:* Underwriting operations teams

## Category & focus

- Subcategories: Intelligent Document Processing, AI Data Extraction, Submission Triage
- Insurance verticals: P&C Commercial, Specialty/E&S, Group Benefits
- Target customers: Carriers, MGAs/MGUs, TPAs

## Notable customers

- RGA \(Reinsurance Group of America\)
- Sompo International
- Great American Insurance Group \(GAIG\)
- Major Canadian P&C insurer \(unnamed\)

## Links

- Website: <https://sortspoke.com>
- Directory profile: <https://insurtechlist.com/companies/sortspoke/>
- Blog: <https://sortspoke.com/blog>
- Linkedin: <https://ca.linkedin.com/company/sortspoke>
- Platform: <https://sortspoke.com/platform>

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*Last updated: 2026\-04\-08*