# SmarTek21

> Digital engineering and AI modernization for financial services and insurance enterprises

## At a glance

| Field | Value |
| --- | --- |
| Category | Insurtech Infrastructure |
| Type | Solutions Provider |
| Headquarters | Kirkland, WA, USA |
| Founded | 2006 |
| Stage | Established |
| Employees | 201-500 |
| Funding | PE-Backed |

## Overview

SmarTek21 is an enterprise digital engineering and technology modernization firm serving financial services and insurance clients. The company provides core system modernization, generative AI solutions, cloud migration, and custom software engineering to carriers, banks, and wealth management organizations across North America, EMEA, and APAC.

The company delivers services through a portfolio of capabilities anchored by its proprietary Smartboxx AI platform, which packages enterprise-grade generative AI features including recommendation engines, chatbots, and analytics. SmarTek21 also offers cloud-native infrastructure, CI/CD pipelines, data engineering, and middleware integration that bridges legacy policy administration systems with modern digital front-ends.

Founded in 2006 and headquartered in Kirkland, Washington, SmarTek21 operates offices in Pune, India and South Africa. The company completed a strategic combination with IT Avalon in May 2025, backed by Tortuga Growth Partners, and acquired South African engineering firm Retro Rabbit in January 2025. The firm reports serving 200+ enterprise clients globally including Bing/Microsoft, Amazon, Broadcom, Oracle, Samsung, and NBC Universal.

## Products & services

### Smartboxx AI Platform

A proprietary enterprise AI platform that accelerates AI development for insurance and financial services workflows. Includes pre-built components for security, governance, and scalability.

**Key features:**

- Generative AI recommendation engines and chatbots
- Advanced analytics and business intelligence modules
- AI governance and compliance tooling
- Enterprise\-ready deployment with scalable infrastructure

*Target users:* Insurance carriers and financial services enterprises seeking to implement AI without building from scratch

### Core System Modernization

Migration and re-engineering of legacy policy administration and core insurance systems to cloud-native architectures.

**Key features:**

- Legacy\-to\-modern platform migration
- Cloud infrastructure with CI/CD pipelines
- Middleware connecting legacy systems to digital front\-ends
- Ongoing managed services and 24/7 cloud operations support

*Target users:* Insurance carriers and banks operating on aging policy administration systems

### Custom Software Engineering

End-to-end product engineering, UI/UX design, software architecture, and modern application development.

**Key features:**

- UI/UX design and front\-end development
- Cloud\-native application architecture
- DevOps and quality engineering
- Dedicated engineering team augmentation

*Target users:* Enterprise technology teams needing engineering capacity or specialized domain expertise

### Data Engineering & Analytics

Advanced data platform services including data pipeline development, analytics architecture, and business intelligence solutions.

**Key features:**

- Data pipeline and ETL engineering
- Business intelligence and reporting platforms
- Predictive analytics for insurance workflows
- Integration with cloud\-based data warehouses

*Target users:* Carriers and financial services organizations building data\-driven decision capabilities

## Category & focus

- Subcategories: Core System Modernization, Generative AI Solutions, Cloud Migration, Custom Software Engineering
- Insurance verticals: Life & Annuity, P&C Personal, P&C Commercial, Health, Group Benefits
- Target customers: Carriers

## Notable customers

- Bing/Microsoft
- Amazon
- Broadcom
- Oracle
- Samsung
- NBC Universal
- Expedia
- Deloitte
- EY
- KPMG
- Capgemini

## Links

- Website: <https://smartek21.com/>
- Directory profile: <https://insurtechlist.com/companies/smartek21/>
- About: <https://smartek21.com/about-us/>
- Linkedin: <https://www.linkedin.com/company/smartek21>
- Services: <https://smartek21.com/services/>
- Leadership: <https://smartek21.com/about-us/leadership/>

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*Last updated: 2026\-05\-18*