# Service First

> Cloud\-hosted insurance software platform for MGAs, brokers, and insurers to rapidly build and deploy insurance schemes\.

## At a glance

| Field | Value |
| --- | --- |
| Category | Core Administration |
| Type | MGA |
| Region | EMEA |
| Headquarters | London, United Kingdom |
| Founded | 2000 |
| Stage | Established |
| Employees | 51-200 |
| Funding | Bootstrapped |

## Overview

SchemeServe is a core administration platform providing cloud-hosted insurance software for managing general agents, brokers, and insurers. Operating since 2000, the platform enables rapid scheme deployment and policy lifecycle management, serving hundreds of insurance products managing over GBP 150M in annual gross written premium.

The platform combines policy administration, underwriting automation, and claims management through modules for ratings, policy administration, accounting, and client management. Deployment options include self-serve rapid implementation (5 days) or managed service through their "Obsessive Support™" team of ex-underwriters trained as technology experts. The platform integrates via REST APIs compatible with PHP, .NET, Node.js, Ruby, and Java.

SchemeServe operates profitably with USD 3.6M revenue and a 33-person team, bootstrapped without venture capital. The company supports 200+ active schemes across its customer base and maintains 99.99% uptime SLA with ISO 27001, ISO 22301, and ISO 9001:2015 certifications.

## Products & services

### Policy Administration & Underwriting

Cloud-hosted platform for scheme management including policy lifecycle automation, rating engine, document generation, and endorsement handling.

**Key features:**

- Full policy lifecycle automation \(rating, rules, document generation, endorsements\)
- Automated policy management with rules\-based automation
- Multi\-tier branded portal networks
- Rapid scheme deployment \(5 days or less\)

*Target users:* Brokers, MGAs, Insurers building self\-administered or managed schemes

### Digit Accounting Suite

Insurance-specific accounting software for reconciliation between intermediaries and insurers, integrated within the platform.

**Key features:**

- Reconciliation automation between intermediaries and insurers
- Scheme\-level financial reporting
- Multi\-currency and multi\-scheme support

*Target users:* MGAs, brokers, insurers managing multiple schemes

### Developer APIs

REST-based JSON APIs enabling third-party integration and custom applications.

**Key features:**

- REST and JSON API support
- Compatible with PHP, \.NET, Node\.js, Ruby, Java
- Custom integration support

*Target users:* Technology teams, system integrators, custom application developers

## Category & focus

- Subcategories: Policy Management, Underwriting, Claims Management
- Insurance verticals: P&C Commercial, Specialty/E&S, Reinsurance
- Target customers: Brokers, MGAs, Carriers

## Notable customers

- NBS Underwriting

## Links

- Website: <https://www.schemeserve.com>
- Directory profile: <https://insurtechlist.com/companies/service-first/>
- Careers: <https://www.schemeserve.com/careers/>
- Linkedin: <https://www.linkedin.com/company/schemeserve-insurance-software>
- Status page: <https://status.schemeserve.com/>
- Api documentation: <https://api.schemeserve.com/docs/index.html>

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*Last updated: 2026\-06\-17*